Who are we? 

Its an exciting time to join us here at First Customer Contact. We are part of First Group PLC, supplying customer service to the rail division. We have just achieved our 5 year anniversary and proud of our roots in Transport and being in Sheffield. 

First Customer Contact is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London.  FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier.  FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport. 

About the job 

As HR Advisor, you'll lead on all aspects of Human Resources, working closely with managers, the HR Team and  other support functions to ensure best practice across employee relations cases, wellbeing projects, and other HR activities. You will play a pivotal role in creating a workplace where every team member feels supported and valued. 

You will also be responsible for collating and preparing the figures for the monthly HR and operations meetings, payroll reporting and ensuring that HR business partners with key stakeholders. 

Your main responsibilities will be: 

• Automating data collection and reporting to enhance efficiency and accuracy. 

• Conducting administrative and people assistance duties in line with processes and procedures  

• Maintain HR records in accordance with GDPR and data protection regulations. 

• Work collaboratively with both the people team and our network of colleagues across the organisation to understand their needs and to support in continuous improvement to help us to engage talented individuals from a diverse range of backgrounds to join and grow with our organisation. 

• To support the Finance Administrator in addressing any queries and providing the relevant payroll notifications relating to changes to employee data. 

• Promote a positive organisational culture to foster a supportive and engaged workforce. 

• Managing and resolving complex ER cases, including disciplinaries, grievances, redundancies, and restructures. 

• To maintain HR policies on the employee portal/SharePoint, and ensure documents are up to date. 

• Lead on HR-related projects, ensuring best practices is implemented throughout the employee lifecycle. 

• Provide HR data and reports to support decision-making and improve HR processes across the organisation 

As a minimum, you will need to have: 

• Strong experience as a HR Generalist 

• Experience collaborating with key stakeholders to cleanse and prepare people data, enabling accurate and effective analysis 

• Experience developing and implementing ER strategies that align with organisational goals and objectives 

• Proven ability ensuring compliance with employment laws and best practices to achieve optimal outcomes in all ER matters. 

• Experience managing and resolving complex ER cases, including disciplinaries, grievances, redundancies, and restructures. 

• Excellent organisation skills, negotiation skills and ability to prioritise own work and Strong attention to detail. 

• Excellent written, problem solving, listening and nonverbal and verbal communication skills. 

• Experience of building internal relationships 

• Computer literacy, must be able to easily operate in terms of checking and maintaining data and responding to emails utilising chat services 

• Microsoft Technologies – Office 365, Teams, Excel, Outlook 

Desirable 

• Workday dashboard experience, and Workday reporting skills (calculated fields, discovery boards, dashboards, and composite reports). 

• Process owner/developer for Workday changes, ensuring accurate updates for existing employees (job changes, promotions, contract amendments, etc.) 

• CIPD Level 5 or Level 7 is desirable but not required 

• Masters in HR is desirable but not required 

About the location 

• Sheffield city centre at our modern offices.  

• Ten minutes' walk from Sheffield Station.  

• Travel to other UK locations as appropriate. 

Working pattern 

• 37.5 hours per week 

• Hours between 08.00 – 18.00 – Monday to Friday 

The Reward 

• 25 days Holiday plus National Bank Holidays 

• Travel Offers for Bus and Rail* 

• Payroll Giving – donate directly from your pay to a Charity of your Choice 

• Shopping Discounts including discounts and cashback on electrical goods, your weekly shop, holidays, cinema trips, car insurance, upgrading your mobile and lots more 

• All employee Share Schemes* 

• Save as You Earn - gives you the opportunity to save a regular amount each month for three years. At the end of the savings period, you can use your savings to buy shares at a discounted price set at the start of the Scheme, or take your savings as cash. 

• Buy as You Earn - allows you to buy shares each month, with 2 free ‘matching' shares for each 3 shares you buy. You can vary the amount you save, or stop it at any time. You need to participate in the scheme for at least 3 years in order to receive the matching shares. 

• Employee Assistance Helpline – free, confidential employee support service provided by an independent provider 

*after 6 months of employment 

We all belong at First Customer Contact FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment. 

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. 

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. 

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. 

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below.  We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply. 

https://exceptionalindividuals.com/neurodiversity/ 

https://www.healthassured.org/blog/neurodiversity/