Who we are:

GWR is the proud custodian of one of the most prestigious railway networks in the world. Our services call at over 275 stations, stretching from London Paddington and across the Southwest of England and Wales.

We aim to transform the way people think about rail travel by setting a new standard – a better experience for our customers.  Together we will restore the railways as a very special way to travel – relaxing, fast, efficient, friendly and fun.

About the team

This role will be part of the Administration team at Plymouth, reporting directly to the On-Board Services Management team. You will be responsible for day-to-day administration tasks, helping to support our Customer Hosts, Lead Hosts, Chefs and Restaurant Managers.

About the job

The role within the On Board Services team will be varied, and you will be working within a busy office. Your role is to ensure our front-line colleagues are supported and able to access the training and equipment they need to successfully carry out their roles; all this whilst ensuring you follow the strict GDPR guidelines.

What you'll be doing

• Attending confidential meetings within the GWR network and taking minutes
• Circulating important information to colleagues
• Keeping notice boards up to date with important information
• Filing and maintenance of crew records on Papervision
• Ordering and maintaining crew equipment and uniform
• Reporting of information to other departments through various systems
• Take notes and messages for the OBS Managers in their absence
• Problem solve and solution find for colleagues

About you

You'll need:

• To be calm, confident and able to work under pressure
• An eye for detail
• Great communication skills
• To be a confident multitasker with excellent organisational skills

 As a minimum to apply for this role you'll need:

• Experience using Microsoft Word, Excel, Outlook and Teams
• Experience using ordering systems
• A good typing speed, with a proven ability to take minutes and notes within confidential meetings
• Experience of working in a busy office environment
• An ability to work under extreme pressure whilst maintaining a professional can-do attitude
• To be problem solver with a positive and cheerful outlook
• A professional approach with attention to detail and high level of personal presentation.

The reward:

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including defined benefit salary pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan and an Employee Assistance Programme.

About the location:

Based at Plymouth Station - applicants must live no longer than 1 hour from the depot.  

Working Pattern:

This role will have the following work pattern: 35 hours per week, mostly Monday – Friday (some weekend work may be required to cover meetings and recruitment events).

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. 

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/