Who are we?
South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight.
Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life.
SWR is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.
About the job:
To lead a team of station assistants to provide a safe environment whilst delivering excellent customer service at all times. To ensure that customers are extended a welcome to the station, are kept well informed and are assisted as necessary. To ensure that all areas are kept clean and well presented.
Your main responsibilities will be:
As a minimum, you will need to have:
Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.
Working pattern:
Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to able to work shifts at all times of the day and on every day of the week.
On average you will work 37 hours per week over 4 days, including a mixture of early, late and weekend shifts.
Various rostered shifts Monday – Sunday, including weekends. shifts can be early or late. starting from 05:45am on the early shift to15:00 and starting at 1400 for the late shift, up until 24:00
Generical shifts would be earlies 05:45 – 15:00, late 14:45 - 24:00.
The Reward:
There may on occasions be the opportunity to work on rest days or to do overtime. This may give the possibility of your overall pay being approximately £30,000 per annum plus regional allowance
As well as a competitive salary we offer a variety of valuable benefits, including:
We all belong at SWR. FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/
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