Our team is a diverse group of dedicated professionals, including Gate Line Assistants, Customer Ambassadors, Customer Hosts, Ticket Officers, Revenue Protection Inspectors, Guards, and many more.
Each role is crucial in ensuring passenger safety and comfort, whether at our stations, onboard our trains, or even after they reach their destination.
Ready to start your journey today?
As a Conductor or Train Manager, you’ll be at the heart of the on-board experience, helping to make every journey with GWR safe, smooth and enjoyable. Whether you’re supporting customers with their travel needs or leading the on-board team, you’ll play a key role in bringing our vision to life, revaluing rail in the hearts and minds of the travelling public.
You’ll be the friendly face customers turn to for information, assistance and reassurance helping them find their seat, checking tickets, offering guidance during disruption, and ensuring the train environment is welcoming and secure.
As a Conductor, you’ll focus on delivering excellent customer service, maintaining safety, and protecting revenue. As a Train Manager, you’ll take the lead in managing the train’s operation, motivating your team, and ensuring every customer receives a world-class experience.
This is a role where no two days are the same. You’ll work across a variety of services and routes, always keeping safety front of mind, supporting your colleagues, and creating the best possible experience for everyone who travels with us.
As a Customer Host, you’ll be at the heart of the on-board experience, making every journey with GWR welcoming, safe and enjoyable. You’ll deliver our catering service, support customers with their travel needs and play a key role in bringing our vision to life – revaluing rail in the hearts and minds of the travelling public.
You’ll be the friendly face customers turn to for information, assistance and reassurance, whether that’s helping them find their seat, offering food and drink, or keeping them informed during times of disruption.
This is a role where no two days are the same. You might be working in Standard Class, First Class, or on our Sleeper services – but wherever you are, you’ll provide excellent service, keep safety front of mind and work closely with your colleagues to create the best possible experience for everyone who travels with us.
As a Revenue Protection Inspector, you’ll be at the forefront of delivering a safe, fair, and welcoming travel experience for everyone who journeys with GWR. You’ll play a key role in protecting revenue, supporting customers, and ensuring that travel on our network remains smooth, compliant, and enjoyable.
You’ll be the reassuring presence customers turn to for guidance and information, as well as the firm but fair professional who ensures tickets and travel documents are valid. Whether you’re assisting someone who needs help understanding their fare, carrying out checks across the network, or helping to resolve issues during disruption, you’ll combine excellent customer service with attention to detail and confidence in handling challenging situations.
No two days are the same. You might be working on board trains, at stations, or alongside colleagues from other departments – but wherever you are, you’ll uphold our standards, keep safety and integrity front of mind, and play your part in bringing our vision to life – revaluing rail in the hearts and minds of the travelling public.
As a Gateline Assistant, you’ll be at the heart of the station experience, helping every customer start and end their journey with GWR smoothly and confidently. You’ll support passengers at the ticket barriers, assist with ticket queries, and ensure our stations remain welcoming, safe, and efficient.
You’ll be the friendly face customers turn to for information, assistance, and reassurance whether that’s helping them navigate the station, checking tickets, or providing guidance during disruption.
No two days are ever the same. You’ll work across the gateline, on platforms, and alongside our station teams and wherever you are, you’ll deliver excellent service, keep safety and fairness front of mind, and play a key role in ensuring every customer has the best possible experience when travelling with us.
As a Service Delivery Assistant, you’ll be at the heart of the station experience, making sure every customer’s journey with GWR is safe, smooth, and stress-free. You’ll support train departures, provide clear information, and play a key role in keeping the station running efficiently.
You’ll be the reassuring presence customers turn to, whether that’s guiding them to their train, offering assistance during disruption, and ensuring everyone remains safe on the platform.
No two days are the same. You’ll work across the station and on the platform, collaborating closely with colleagues to deliver excellent service, keep safety front of mind, and help create the best possible experience for everyone who travels with us.
