The First Customer Contact Centre delivers a huge huge range of support services to our customers, from handling group bookings, ticket sales and requests for travel assistance for our rail division companies.
At First Customer Contact Ltd, we are committed to continually enhancing the experience our customers have when utilising our services. What you may not be aware of is that we extend the same dedication to improving the experience for our employees.
Our delivery teams handle a diverse array of customer support functions, including processing compensation claims, managing complaints, coordinating group bookings, providing assisted and special services, ensuring quality assurance, and detecting and preventing fraud, in addition to retail sales for both individuals and corporate clients.
By joining our Customer Contact Centre, whether in office, hybrid or fully remote from home, you will witness our commitment to excellence first-hand. Our centre employs state-of-the-art systems designed to facilitate swift and efficient customer service.
What makes this opportunity even more appealing is our modern, vibrant, and stylish environment, specifically designed to foster both skill development and career advancement—definitely not your typical call centre.
Our Customer Contact Centre is conveniently located in the heart of Sheffield city centre, just a five-minute walk from Sheffield Station, in modern facilities.
Being an award-winning contact centre, we take pride in our innovative approach to customer service. Our team is composed of passionate professionals who are not only skilled but also dedicated to delivering the best possible outcomes for our customers. We believe in nurturing talent and providing opportunities for growth, which is why we offer comprehensive training programs and ongoing support to help our employees reach their full potential.
Moreover, we understand the importance of work-life balance. That's why we offer flexible working hours and a range of benefits designed to support the well-being of our staff. From health and wellness programs to career development workshops, we ensure that our employees have the resources they need to thrive both personally and professionally with our Management Development Programme and our Aspiring Management Development Programme, this allows our Advisor pool to look to their future in management. And if Management is ‘not your thing’, then rest assured, we support those looking for a career in many of our other support functions.
At First Customer Contact Ltd, we value diversity and inclusivity, and we strive to create an environment where everyone feels welcome and respected. We celebrate our differences and believe that a diverse workforce leads to greater creativity and innovation, enhancing the services we provide to our customers.
We invite you to join us and become part of a dynamic team that is making a meaningful impact in the realm of customer service. Whether you are just beginning your career or seeking to advance further, First Customer Contact Ltd offers a unique opportunity for growth and success in a supportive and forward-thinking environment.
We keep our customers at the heart of everything we do
Always front of mind, safety is our way of life
We trust each other to deliver and work to help one another succeed
Every decision matters, we do the right thing to achieve our goals
We want to be the best, continually seeking a better way to do things
We are thrilled to have won Gold in the Medium Contact Centre category at this year’s UK Contact Centre Forum Awards (UKCCFA).
In addition to the Gold Award, several of our fantastic colleagues and teams were recognised in other categories. This included Team Leader of the Year (Highly Commended), Support Person of the Year (Bronze), Vulnerable Customer Champion (Silver), and Support Team of the Year (Bronze).
Competitive Pay & Generous Holidays
Travel Offers
Get discounted Rail & Bus Tickets after completing your probationary period.
Discounts & Offers
Health & Wellbeing
Free Fruit & Drink
Employee Assistance Programme
Our free independent and confidential helpline can help you tackle problems and challenges and support you through life's ups and downs.
Pension Plans
Our pension plans including essential Life Assurance.
Employee Share Plans
You'll be eligible to join after completing your probationary period.
"I have recently joined FCC. It is great to be working in such a vibrant and lively environment. It is refreshing to be able to work in such a collaborative way with all my colleagues. The engagement activities are brilliant and encourage everyone to work hard and have fun along the way!!"
"Family here at FCC is important. We help each other out all the time. Especially when a new team member comes in, we just pull them under our wing and show them the way."
"I have recently progressed to Team Leader, and now manage a Customer Relations team. This has been possible thanks to the support and guidance I have received during my time here. FCC is like an extended family, and there is always someone on hand to offer help and guidance."
"Every member of the public is different. Each day varies, you don’t know what kind of question you’re going to face. The big thing is the enjoyment of helping our passengers."
"A friend recommended the role to me, and I haven’t looked back since. The variation of work is great!"
"The best thing about working at FCC for me is the satisfaction of supporting the whole centre each day, where no two days are ever the same."
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