The First Customer Contact Centre delivers a huge huge range of support services to our customers, from handling group bookings, ticket sales and requests for travel assistance for our rail division companies.
At First Customer Contact Ltd we are always working hard to improve the experience our customers have whenever they use our services. But what you might not know is that we also do the same for our people.
Our delivery teams are responsible for a variety of customer support matters which range from processing customer compensation claims to complaints handling, group bookings and assisted/special services, quality assurance, fraud prevention and detection, and retails sales to individuals and corporates.
Join us in our Customer Contact Centre, and you'll see exactly what we mean. It uses state-of-the-art systems to help us deliver excellent customer service - quickly and efficiently. What’s even more exciting is that it all happens in a fresh, vibrant, modern and stylish environment. One that’s purpose built to help you develop both your skills and your career… it’s definitely not your usual call centre.
You'll find our new Customer Contact Centre in the heart of Sheffield city centre, just 5 minutes' walk from Sheffield Station.
We keep our customers at the heart of everything we do
Always front of mind, safety is our way of life
We trust each other to deliver and work to help one another succeed
Every decision matters, we do the right thing to achieve our goals
We want to be the best, continually seeking a better way to do things
Competitive Pay & Generous Holidays
Travel Offers
Get discounted Rail & Bus Tickets after completing your probationary period.
Discounts & Offers
Health & Wellbeing
Free Fruit & Drink
Employee Assistance Programme
Our free independent and confidential helpline can help you tackle problems and challenges and support you through life's ups and downs.
Pension Plans
Our pension plans including essential Life Assurance.
Employee Share Plans
You'll be eligible to join after completing your probationary period.
"I have recently joined FCC. It is great to be working in such a vibrant and lively environment. It is refreshing to be able to work in such a collaborative way with all my colleagues. The engagement activities are brilliant and encourage everyone to work hard and have fun along the way!!"
"Family here at FCC is important. We help each other out all the time. Especially when a new team member comes in, we just pull them under our wing and show them the way."
"I have recently progressed to Team Leader, and now manage a Customer Relations team. This has been possible thanks to the support and guidance I have received during my time here. FCC is like an extended family, and there is always someone on hand to offer help and guidance."
"Every member of the public is different. Each day varies, you don’t know what kind of question you’re going to face. The big thing is the enjoyment of helping our passengers."
"A friend recommended the role to me, and I haven’t looked back since. The variation of work is great!"
"The best thing about working at FCC for me is the satisfaction of supporting the whole centre each day, where no two days are ever the same."
Sign up here to receive job alert emails for the latest vacancies across our brands.
Please note you can make multiple selections across the alert criteria.
Thank you for registering for job alerts - please keep an eye on your emails for any latest vacancies
