Our First Rail Consultancy team, based in Paddington, London, has a number of specialist teams that range from commercial, customer experience, human resources, marketing, and programme and project management to bid writing, analysis, engineering, operations, and performance and planning.
First Rail Consultancy delivers specialist services across the public transport sector, particularly in the rail industry. We provide expert advice to our clients that covers every facet of a transport operator. Our clients include both internal FirstGroup operators and external companies.
First Rail Consultancy is part of First Rail, one of the most experienced rail owning groups in the UK, with more than 770,000 passenger journeys daily last year across our Department for Transport contracted operations and open access routes.
We operate three major UK train operating companies - Avanti West Coast, Great Western Railway (GWR), South Western Railway (SWR) and two open access passenger rail services, Hull Trains and Lumo. We are also 'shadow operator' on the HS2 programme and operate the London Trams service on behalf of Transport for London.
We keep our customers at the heart of everything we do
Always front of mind, safety is our way of life
We trust each other to deliver and work to help one another succeed
Every decision matters, we do the right thing to achieve our goals
We want to be the best, continually seeking a better way to do things
First Rail Consultancy’s commitment to equality, diversity and inclusion was recently recognised at the Women in Rail Awards 2024, where we were Highly Commended for the Employer of the Year Award.
15
Clients in the transport sector
10
Specialists teams in First Rail Consultancy
70
Employees across our team
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