Our Priorities

A Day in the Life of an Onboard Railway Worker

 

🚄 Curious about life onboard the railway? Follow Derrick for a unique glimpse into the daily hustle of onboard railway work. From routine tasks to unexpected adventures, he shares the whole experience. Hop on board, mind the gap, and we hope you enjoy your journey into life behind the scenes! 🎥✨

What Matters To You, Matters To Us

That's why we offer our colleagues competitive benefits to help make their every day that little bit easier

Feeling Good

Cash back with Health Shield, cycle-to-work, gym discounts, flu shots, occupational health and counselling, legal and financial advice, and more through our employee assistance programme.

benefit

Minimise Money Worries

Unparalleled railway pension scheme, save and buy as you earn, charity matched funding, donate to charity tax-free, retirement seminars, travel insurance and the railway benefit fund.

Roaming and Exploring

Enjoy free travel on all GWR services for you, a partner and any children, 75% off other rail providers for leisure travel, discounts on family & friends tickets, and European travel services, including the Eurostar.

Look After The Pennies

Access discounts on sports and fitness products, enjoy Costco perks, shop and save via First Xclusives, get deals on Europcar & Marriott stays, maintain your vehicle with Motest, Halfords & Bridgestone tyres and enjoy O2 Open discounts.

Got a question?
Talk to our Insiders!

Our Guiding Principles

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Committed to our customers

We keep our customers at the heart of everything we do

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Dedicated to safety

Always front of mind, safety is our way of life

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Supportive of each other

We trust each other to deliver and work to help one another succeed

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Accountable for performance

Every decision matters, we do the right thing to achieve our goals

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Setting the highest standards

We want to be the best, continually seeking a better way to do things

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Empathy

We bridge gaps with empathy, forging authentic connections by understanding others' worldviews

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Expectations

Believing in our team's capabilities, we set high standards, consistently achieving more than imagined

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Personalisation

Our commitment to personalisation extends to every interaction, creating experiences that resonate

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Time & Effort

We invest our most precious resources, time and effort to drive continuous improvement and innovation

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Integrity

We pride ourselves on doing the right thing, even when it requires us to tread the more arduous path

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Resolution

We see resolutions as opportunities for collaboration, striving to create outcomes that satisfy everyone

Art, Collage, Person, Photography, Outdoors, City, Face, Head

Latest GWR Vacancies

Gateline Assistant

Great Western Railway £25,000 - £30,000 Customer Experience South West £27,864 per annum 2025-04-21 Great Western Railway 027816 Bristol United Kingdom Bristol Parkway, Bristol, United Kingdom, BS34 8PU Stations - Central Stations - Central Permanent - Full Time
Are You Ready for a New Challenge? Are you passionate about delivering excellent customer service in a fast-paced environment? Do you have strong communication skills and a solid understanding of basic math? Are you a team player with a positive a...

Train Dispatcher

Great Western Railway £25,000 - £30,000 Customer Experience South West  £28,971 per annum pro rata 2025-04-28 Great Western Railway 026999 Westbury Wiltshire United Kingdom Station Approach, Westbury, Wiltshire, United Kingdom, BA13 4HP Stations - Central Stations - Central Permanent - Part Time
Who are we? Are You Ready for a New Challenge? Do you have a passion for delivering exceptional customer service in a fast-paced environment? Are you calm under pressure, confident in decision-making, and ready to make a difference? Join Us as ...

Service Delivery Team Leader

Great Western Railway £25,000 - £30,000 Customer Experience London 2025-04-28 Great Western Railway 025185 London Greater London United Kingdom London Paddington Station, Praed Street, London, Greater London, United Kingdom, W2 1HQ Stations - East Stations - East Permanent - Full Time
Who are we? GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world.  We have some of the newest trains in the country and exciting plans to extend our services.   With more than one hundred million pass...

Technician 1

Great Western Railway £50,000 - £60,000 Engineering South East Great Western Railway 025494 Reading United Kingdom 101 Cow Lane, Reading, United Kingdom, RG1 8FN Engineering - Reading Depot Engineering - Reading Depot Permanent - Full Time
Who are we? GWR is the proud custodian of one of the most prestigious railway networks in the world. Our services call at over 275 stations, stretching across the South West of England. Over the next few years we will be making history with hug...

Revenue Protection Inspector

Great Western Railway £40,000 - £50,000 Customer Experience South West 2025-04-28 Great Western Railway 027679 Worcester United Kingdom Worcester Shrub Hill Station, Shrub Hill , Worcester, United Kingdom, WR4 9EJ Revenue Protection (RPI's and TE's) Revenue Protection (RPI's and TE's) Permanent - Full Time
Revenue Protection Inspector - Worcester Shrub Hill Salary £40,249 Who are we? GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world.  We have some of the newest trains in the country and exciting pl...

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