Our First Rail division head office, based in Paddington, London, has a number of specialist teams such as First Rail Consultancy, Engineering, Finance, Property, Operations, Procurement, IT, and Human Resources – all of which provide expertise and support to the rail division.
First Rail is one of the most experienced rail operators in the UK, with more than 770,000 passenger journeys daily last year across our Department for Transport contracted operations and open access routes.
We operate three major UK train operating companies - Avanti West Coast, Great Western Railway (GWR), South Western Railway (SWR) and two open access passenger rail services, Hull Trains and Lumo. We are also 'shadow operator' on the HS2 programme and operate the London Trams service on behalf of Transport for London.
Our First Rail head office is home to specialist teams that provide expert support across the Engineering, Finance, Property, Operations, Procurement, IT, and Human Resources functions of the rail division.
We keep our customers at the heart of everything we do
Always front of mind, safety is our way of life
We trust each other to deliver and work to help one another succeed
Every decision matters, we do the right thing to achieve our goals
We want to be the best, continually seeking a better way to do things
3,700
Fleet of locomotives and rail carriages operated by First Rail
750,000
Passenger journeys a day in 2023/24
c.24%
Of the UK passenger rail market operated by First Rail
15,500
Employees across our Rail Division
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