WHY GWR

At GWR, we’re all about making journeys as smooth as possible for our 100 million customers every year, helping them travel to 275 stations across the south. From Devon and Cornwall to Bristol, South Wales, Cheltenham, Gloucester, and London – we’re with them every step of the way.

Our communities are at the heart of everything we do. It’s not just about getting customers from A to B; we’re also committed to investing in local projects that make a real difference. Our dedication to our customers doesn’t stop at the station!

With so many departments and roles on offer, GWR is full of opportunities for people from all walks of life, with all kinds of skills. Whether you’re an Engineer, Event Manager, or anything in between, GWR offer a place where passionate colleagues thrive, where careers are valued, and where we’re all proud of what we do.

We’re all about creating a workplace where everyone can be themselves and shine. Don’t just take our word for it – our latest 'Our Voice' survey shows that 89% of our team would recommend GWR as a fantastic place to work to their loved ones.

 

Our Guiding Principles

value

Committed to our customers

We keep our customers at the heart of everything we do

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Dedicated to safety

Always front of mind, safety is our way of life

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Supportive of each other

We trust each other to deliver and work to help one another succeed

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Accountable for performance

Every decision matters, we do the right thing to achieve our goals

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Setting the highest standards

We want to be the best, continually seeking a better way to do things

What Matters To You, Matters To Us

That's why we offer our colleagues competitive benefits to help make their every day that little bit easier

Feeling Good

Cash back with Health Shield, cycle-to-work, gym discounts, flu shots, occupational health and counselling, legal and financial advice, and more through our employee assistance programme.

benefit

Minimise Money Worries

Unparalleled railway pension scheme, save and buy as you earn, charity matched funding, donate to charity tax-free, retirement seminars, travel insurance and the railway benefit fund.

Roaming and Exploring

Enjoy free travel on all GWR services for you, a partner and any children, 75% off other rail providers for leisure travel, discounts on family & friends tickets, and European travel services, including the Eurostar.

Look After The Pennies

Access discounts on sports and fitness products, enjoy Costco perks, shop and save via First Xclusives, get deals on Europcar & Marriott stays, maintain your vehicle with Motest, Halfords & Bridgestone tyres and enjoy O2 Open discounts.

Great Western Railway Benefits
Great Western Railway

Who doesn't love free travel once you've joined Great Western Railway? You can travel for free on our services across the network. Plus, you'll also get 75% off all other train operators, known as TOCs.

benefit

Minimise Money Worries

Unparalleled railway pension scheme, save and buy as you earn, charity matched funding, donate to charity tax-free, retirement seminars, travel insurance and the railway benefit fund.

Roaming and Exploring

Enjoy free travel on all GWR services for you, a partner and any children, 75% off other rail providers for leisure travel, discounts on family & friends tickets, and European travel services, including the Eurostar.

Look After The Pennies

Access discounts on sports and fitness products, enjoy Costco perks, shop and save via First Xclusives, get deals on Europcar & Marriott stays, maintain your vehicle with Motest, Halfords & Bridgestone tyres and enjoy O2 Open discounts.

FAQs

You can apply by visiting our GWR Careers page. Have a browse through the open roles, create an account, and submit your application online. Don’t forget to attach a tailored CV and cover letter that showcases your skills!

Not at all! Many roles at GWR don’t require prior railway experience. While specialised positions like train driving may prefer specific skills, we provide training for entry-level and customer service roles. Experience in areas like customer service, teamwork, and safety is often more important.

Psychometric tests: For reasoning and situational judgment.

Assessment days: These could include role plays and group activities to see how you work with others.

Train driver assessments: Focused on reaction times, concentration, and mechanical understanding.

 

An SJT presents workplace scenarios to understand how you’d handle them. To prepare, think about GWR’s values (hint: safety, teamwork, and top-notch customer service). Practising sample questions online can also be a big help.

There are loads of online practice resources to help with psychometric tests – focus on areas like numerical reasoning, verbal reasoning, and mechanical comprehension if it’s a technical role.

it depends on the role. Positions like train driving or other safety-critical roles might take a bit longer due to extra assessments. Don’t worry – we’ll keep you informed every step of the way.

Yes, we’ll keep you updated on your progress. If you don’t make it through a stage, you’ll get feedback or a notification via email.

nterviews can be face-to-face or virtual, depending on the role. Expect competency-based questions and discussions about your experience and motivation for joining GWR.

Pro tip: prepare examples that show off your customer service, teamwork, and problem-solving skills.

Smart casual is the way to go, whether your interview is in person or online. First impressions matter!

Yes, a clean licence is usually a must for train driver roles as it reflects your reliability and commitment to safety.

Yes, certain roles, like train drivers, require you to be at least 21 (safety regulations and all that). But there’s no upper age limit as long as you meet the health and safety standards.

Yes, this is part of the process for all roles. It includes a general health check, vision and hearing tests, and drug and alcohol screening.

Of course! You can reapply for GWR roles after six months. Take the time to work on any feedback we’ve given, and come back stronger.

We love candidates with great communication skills, a focus on customer service, teamwork, a strong safety mindset, and the ability to solve problems under pressure.

Loads! We provide thorough training for most roles, especially operational and customer-facing positions. You’ll also have mentorship, safety training, and plenty of professional development opportunities to help you thrive.

Latest GWR Vacancies

Customer Sales Advisor

Great Western Railway £30,000 - £40,000 Customer Experience South West 32,475 pro rata 2025-03-03 Great Western Railway 9 Months 027440 Gloucester Gloucestershire United Kingdom Gloucester Station, Bruton Way, Gloucester, Gloucestershire, United Kingdom, GL1 1DE Stations - Central Stations - Central Fixed Term - Full Time
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference? We are looking for enthusiastic individuals to join us as Customer Sales Advisors, where you'll confi...

Train Care Operative (Days)

Great Western Railway £30,000 - £40,000 Engineering South East 2025-03-03 Great Western Railway 027479 Reading United Kingdom 101 Cow Lane, Reading, United Kingdom, RG1 8FN Engineering - Reading Depot Engineering - Reading Depot Permanent - Full Time
Who are we? GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world.  We have some of the newest trains in the country and exciting plans to extend our services.   With more than one hundred million pass...

Train Care Operative - Days (Sleeper Team)

Great Western Railway £30,000 - £40,000 Engineering South East 2025-03-03 Great Western Railway 027478 Reading United Kingdom 101 Cow Lane, Reading, United Kingdom, RG1 8FN Engineering - Reading Depot Engineering - Reading Depot Permanent - Full Time
Who are we? GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world.  We have some of the newest trains in the country and exciting plans to extend our services.   With more than one hundred million pass...

Gateline Assistant (part time)

Great Western Railway Up to £20,000 Customer Experience South East 2025-03-03 Great Western Railway 026215 Newbury Berkshire United Kingdom Newbury Station, Station Approach, Newbury, Berkshire, United Kingdom, RG14 5DG Stations - East Stations - East Permanent - Part Time
Salary - £26110 pa pro rata / £14.30 per hour Who are we? GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world.  We have some of the newest trains in the country and exciting plans to extend our servi...

Technician 1

Great Western Railway £50,000 - £60,000 Engineering South East Great Western Railway 025494 Reading United Kingdom 101 Cow Lane, Reading, United Kingdom, RG1 8FN Engineering - Reading Depot Engineering - Reading Depot Permanent - Full Time
Who are we? GWR is the proud custodian of one of the most prestigious railway networks in the world. Our services call at over 275 stations, stretching across the South West of England. Over the next few years we will be making history with hug...

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