🚉 Join the Talent Pool as a Customer Host at GWR! 🚆

Looking for a role where every day is an opportunity to make someone's journey extraordinary? We’re on the hunt for enthusiastic, customer-focused individuals to join our Customer Host Talent Pool at Great Western Railway! 🌟

🎯 Why Join Us?
Be the friendly face that welcomes passengers onboard and delivers exceptional at-seat refreshment service. Represent GWR by providing outstanding customer experiences, promoting our products, and maintaining the highest standards of safety and cleanliness.

💼 What We’re Looking For:
✔️ Customer Service Stars: You’ve got experience in sales or customer service and a passion for delighting customers.
✔️ Flexible Team Players: You’re ready to work varied shifts, including weekends and bank holidays.
✔️ Go-Getters: You’re sales-driven with a proactive, can-do attitude.
✔️ Communicators Extraordinaire: Your communication skills shine.
✔️ Close to the Action: You live within an hour of the advertised location.

✨ Bonus Points For:

Food safety knowledge
Stock control experience
💳 What You'll Do:

Engage with passengers, promote GWR products, and deliver exceptional at-seat service.
Uphold cleanliness and safety standards to ensure a smooth and pleasant journey.
Ready to take the first step? 💡 Register your interest now and be part of the team that keeps our passengers smiling, mile after mile!

to Register click here

What We’re Offering:

✔️ Competitive Salary: £27,843 per annum for the first six months then rises to £33,331 once you've passed probation

✔️ Generous Travel Benefits: Free leisure travel across the GWR network for you and eligible family members, discounts on other rail operators, and even discounted Eurostar travel.
✔️ Health and Wellbeing: Access to a health cash plan for everyday healthcare costs, discounted gym memberships, employee assistance programs, and more.
✔️ Lifestyle Perks: Cycle-to-work schemes, Costco membership, discounts on Europcar rentals, and exclusive savings with First Xclusives.
✔️ Financial Benefits: Join our competitive pension scheme and take advantage of share save plans.
✔️ Community Impact: Charity matched funding and payroll giving options.
Click here to submit your details

FAQs

How do I apply for jobs at GWR? You can apply for roles via the GWR careers portal, where all our vacancies are listed including positions in train driving, customer service both on train and at stations, station management, and engineering.

What benefits does GWR offer? GWR offers benefits such as free rail travel, health programs, discounted Eurostar tickets, pension scheme, and opportunities for career development, bike to work, discounted gym membership and discounted/cash back shopping

Is diversity supported? Yes, GWR promotes diversity, we have a number of staff Network Groups, REACH, Aspects, Women in Rail and Ability. We also support colleagues through initiatives aimed at women and ethnic minority via programmes such as Step and Reach

What does the recruitment process involve? The process includes an online application, assessment tests, and interviews. It typically takes up to a month, with possible delays due to internal processes like training schedules, medical exams, and DBS checks.

What training and career progression opportunities are available? GWR provides training for your role, valuing a positive attitude over prior experience. Internal hiring for career progression is a common practice. There are many opportunities for learning and development to help you prepare for taking on a new role.

Are there apprenticeships? Yes, GWR offers various apprenticeship programs, Customer Services and Engineering Apprenticeship. We also have internal apprenticeship programmes such as Aspire

Is the uniform provided? Yes, your full uniform is provided by GWR.

Would I get paid whilst I am training? Yes, you are paid throughout your training. Some roles have a training rate and then a higher rate when you are competent.

To find out about all of our roles click below

CLICK HERE