Business Analyst (Entry Level), Hull

37 hours, Salary between £27,000-£31,000 depending on experience.

Benefits package including free and discounted rail travel, company defined contribution pension scheme, 25 days' annual leave plus bank holidays, health cashback scheme and 50% gym paid membership fees. 

Hull Trains is proud to be one of the UK's leading open-access rail operators, running services between Hull and London King's Cross, with key local community stops at Brough, Howden, Selby, Doncaster, Retford and Grantham.

This year we are delighted to be celebrating 25 years of quality service and not only that; we've also become a vital part of the Humber region as a transport provider, as well as a company that's deeply rooted in the communities we serve.

At Hull Trains, it's our people who set us apart. We're a local company made up of colleagues from nationwide delivering exceptional service every day. Many of our team have already progressed through the business to achieve senior roles and this is testament to the supportive, rewarding environment that we've created.

We are proud to champion equality, diversity and inclusion. Our workforce reflects this with a 55:45 ratio of female: male colleagues across the entire organisation.

We're challenging industry norms, with women now also representing 30% of our driver workforce. Our commitment to diversity and inclusion has earned us recognition through prestigious industry awards, including:

• Great Place to Work – National Rail Awards 2024
• Top Employer of the Year – Women in Rail Awards 2023

With record-breaking passenger numbers, a cutting-edge, eco-friendly fleet and services which now exceed pre-pandemic levels, we're a company going from strength to strength and we're only just getting started.

Whether it's onboard or behind the scenes, every member of our team plays a vital role in driving our success and shaping the future of rail travel in our region. We're growing, we're thriving and we're looking for passionate people to come with us. If you're ready to be part of a progressive, award-winning team, then it's time to join Hull Trains.

Apply today to start the best journey you'll ever take…

We are recruiting for a Business Analyst (Entry Level)

The purpose and objectives of this role are:

• The Business Analyst will be a commercially minded individual with a strong attention to detail and one who can apply logical thinking and innovation to overcome any challenge.
• The role will support plans to maximise revenue by determining the requirements and implementation of our pricing and revenue strategy, insight, analysis and reporting. Using internal as well as wider industry data, the postholder will support the provision of accurate and robust business and customer intelligence to drive decision making. Fresh ideas and innovation, will need to be brought to our pricing and product solutions to attract more customers, increase revenue and improve the customer experience.
• The role is central within the commercial team, ensuring the right product can be sold at the right price, at the right time and at the right place to all our customers. This includes monitoring the customer proposition offered by competitor services.
• They will work collaboratively to optimise revenue performance and enhance customer experience, promoting the reputation of both businesses with our customers, stakeholders & partners. Some travel will be required between the various offices.

The knowledge or experience you will need:

• Educated to degree standard or equivalent professional qualification.
• Knowledge of Office software including Word, Excel, Outlook, and web-based programs is essential.
• Knowledge of Lennon, PMS, and Revenue Management software.
• Strong commercial understanding and ability to deliver projects on time.
• A proven analytical and problem-solving skillset, working to a high degree of accuracy.
• Strong communication skills, both written and verbally.

At Hull Trains we are committed to encouraging equality of opportunity, diversity, and inclusion at every level in our business, and ensuring an inclusive and open working environment. 

The aim is for our workforce to be truly representative of all sections of society and our customers, to help us to better understand their needs and to deliver more creative and innovative solutions.