Who are we?

First Rail Stirling is a brand-new enterprise and start-up rail operator that will run an exciting long-haul train service crossing the entire country. The service will run from London to Stirling, reuniting Stirling with a direct service to the West Coast of England during the day.

We are transforming the way people think about train travel, empowering our team from different backgrounds to make it a great experience for our customers.  Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, and sustainable.

We would like to make our Customer Driver Instructor positions as attractive as possible to women and attract more women into rail. We are proud to be among train operators creating more opportunities for women. To read the stories of some of our female Customer Drivers please click the following link: https://lnkd.in/etBWUHNP

First Rail Stirling, operating under Lumo is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

About the role

Our Customer Driver Instructor role is for those passionate about customer service.

The primary purpose of the Customer Driver Instructor is to ensure all drivers and trainee drivers develop and maintain the necessary competence to safely operate the trains Lumo Stirling run, keeping to a strict schedule whilst keeping customers and colleagues safe. To achieve this, driver instructors produce and deliver training both in the classroom and through practical handling on trains. Instructors assess competence, carry out assessments and coaching interventions. Instructors are also called on to carry out briefings, incident investigations, and take part in on-call duties.

The broader purpose of the Customer Driver Instructor role includes promoting safety, punctuality, security, information, cleanliness and customer service through all avenues; challenging poor practice and recognising excellent performance. Instructors may be required to carry out customer service duties as and when required and model customer ambassador qualities to colleagues both within and outside of the driver function. Instructors act as role models for Apprentice Customer Drivers, Trainee Customer Drivers and Customer Drivers. 

They demonstrate a passion for operational excellence, an engaging personality and a strong sense of pride in delivering industry leading customer experience in line with our customer needs.

About you

• Do you have fantastic time management skills with the ability to work alone and focus on concentrating in a safety conscious environment?
• Are you able to follow instructions when the need for safety is paramount, always?
• Do have excellent communication skills and enjoy working within an environment with strict procedures and protocols.
• Do you enjoy assisting colleagues and customers in the interests of safety and customer service?

If so, this role could an excellent career opportunity for you!

You will be a qualified Customer Driver holding the European Train Driving Licence. You will be qualified to drive 222 trains although you may be required to drive other types of trains and if so, training will be provided. You will be able to operate tablet and other electronic devices required in the course of the customer driver's duties. Additionally, you will need to hold a successful and valid DBS check certificate

As a minimum you will need to have:

• You must be 21 years of age or older as this is an industry requirement.
• You will need to live within 60 minutes travel time to the depot, which is located at Stirling, Preston or London Euston, without using public transport when it is not available. The safety responsibilities make this requirement a necessity.
• The ability to work shifts of varying start times, including weekends and nights shifts.
• You will be required to drive our traction lines 222 trains or any other type of train, for which we will provide you with training.

About the location

You will need to live within a 60 minute commute to Stirling, Preston or London Euston.

The Reward

• Defined Contribution Pension Scheme – We will pay in a minimum of 10% (5% employee contribution and 5% employer contribution) to a maximum total contribution of 20%.
• Employee Assistance Programme
• Travel Offers – Free travel on Lumo services and travel offers for bus and rail tickets and Day Rover Rail tickets at a discounted price for friends and family (after 6 months of service).
• Shopping & Lifestyle Discounts
• Discounted Gym Membership
• Employee Share Plans (Save as you Earn and Buy as you Earn)
• Access to a digital GP 24/7
• Tax Benefit Bike Scheme

We are committed to making Lumo-Stirling an inclusive place of work that, to ensure we deliver a railway that is inclusive for our customers.

Our vision for Lumo-Stirling is to provide an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. 

We value our differences such as age, gender, LGBTQIA, ethnicity, religion, and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

We reserve the right to close this vacancy early if we receive a high volume of applications.