Who are we?
GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.
About the job:
As a Ticket Barrier Assistant working on the Ticket Barrier at the station, you will work within a small team whilst on shift. Our Ticket Barrier Assistants are the first person and the last that our customers meet in what can be a very busy environment. This role is also responsible for collecting revenue from customers travelling without tickets. The work is sometimes challenging, but it can be a very rewarding job.
Your main responsibilities will be:
You'll need to be:
As a minimum you will need to have:
About the location
The role is based at Plymouth Station, and a short walk from Plymouth town centre. It is essential that you have your own transport as the times of shifts are often before or after public transport is available.
Working pattern
This role involves working shifts including weekends and bank holidays.
This advert has been created to generated a talent pool of suitable candidates to appoint as and when roles are approved in future.
Additional information
Applicants will be invited to undertake an online test once they have submitted their application. Applicants successfully short listed will be invited to undertake an interview. The successful candidate will be required to meet the medical standards for this role, including a drugs and alcohol screen, as well as obtain a Basic DBS Certificate.
Full training is provided at our Training Centre in Swindon which lasts up to three weeks. A travel pass and hotel accommodation are provided.
The Reward:
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
