Who are we?
GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.
About the team?
The role as Gateline Assistant is where you are the first person and the last that our customers meet in what can be a very busy environment. The Ticket Barrier also collects revenue from customers travelling without tickets. The work is sometimes challenging, but it can be a very rewarding job.
About the job?
The purpose of the job is to be the face of Great Western Railway and to give our customers a positive impression of the company and to exceed their expectations of customer service. You will be working amongst a team 7 other gateline colleague to help deliver and run the station.
Your main responsibilities will be:
You'll need to be:
As a minimum you'll need to have:
About the location:
Shaping the future for rail travel in this area, this is a relatively new station, operating GWR services in the Thames Valley area. The station is located close to Madejksi Stadium as well as other local amenities. This will be a busy station with the capacity to continually grow.
Working Pattern:
This role involves shift working, including weekends and bank holidays. The earliest shift start is 06:30 hours and latest shift finish would be 18:30 hours
Additional Information:
The role is a fixed term contract for 12 months to cover maternity leave. Applicants successfully shortlisted, will be invited to a competency-based interview.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
