Who are we?
GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.
Ready to Lead and Make a Difference?
Do you have a passion for delivering exceptional customer service in a busy, fast-paced environment? Are you confident in decision-making, great at motivating others, and ready to take the next step in your career?
Join Us as a Gateline Supervisor!
We're looking for a proactive and people-focused leader to manage our Gateline teams at Gloucester and Cheltenham Spa stations. You'll play a key role in ensuring smooth station operations, delivering outstanding service, and supporting your team to perform at their very best.
You'll also be part of our wider South Cotswolds team, which includes Stonehouse, Stroud, and Kemble — working together to give every customer a positive and memorable journey.
What You'll Do?
What We're Looking For?
Working Pattern?
You'll work shifts between 05:45 and 20:15, including weekends and Bank Holidays. Flexibility is essential, as occasional work outside these hours may be required. Due to the nature of the shifts work involved in these roles, applicants must be 18 years of age or older to apply.
Why You'll Love Working With Us?
A supportive, empowering team environment
Opportunities to grow and develop your leadership skills
The chance to make a real difference every day — to your team, your station, and our customers
What to Expect?
🚄 About GWR?
At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales, and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel.
We believe rail is more than just transport – it's a relaxing, efficient, and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special.
Perks & Benefits?
Our Commitment to Inclusion?
We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.
We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
🔗 Exceptional Individuals – Neurodiversity
🔗 Health Assured – Neurodiversity
GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!!
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
