Join Great Western Railway – Proud to Support Our People and Our Passengers

At GWR, we're more than a train company - we're the proud custodians of one of the UK's most iconic rail networks. Every year, we help over 100 million people travel across the South West, South Wales and London, through some of the country's most scenic routes.

With a modern fleet, ambitious plans for the future, and a 91% customer satisfaction score, we're on a journey of continuous improvement. Our people are at the heart of that journey - and as an HR Operations Administrator, you'll play a key role in supporting them every step of the way.

About the team:

Working within People Services, our HR Operations team are the central operational hub for all HR activity.  We provide support to colleagues throughout their journey with GWR and are an essential support service across our organisation at all levels. We work together to ensure we deliver for our people, share knowledge, and help make GWR a great place to be.

About the job:

You'll provide an administration service to support all HR Operations activities ensuring relevant processes are adhered to consistently and in line with SLA's. A big part of the role will be responding to colleague's queries often liaising with various functions and departments across the organisation to ensure resolution. This role offers variety and the opportunity to be involved in a multitude of work and process improvements to deliver enhancement to the service offering for our people.

Your main responsibilities will be:

Some of the areas you'll be involved in are:

• HR Inbox management, providing support across a wide range of topics
• Updating and ensuring our HR data is accurate across a variety of platforms
• Note taking at meetings, summarising key topics discussed and producing minutes
• Administration of processes for formal reward & recognition scheme
• Colleague benefits promotion, including sign-up, communications, and general enquiries.
• Supporting with ad-hoc administration and data requests 

You'll need to be: 

• A proactive problem-solver who can build successful working relationships within HR and across the organisation
• An experienced administrator with strong attention to detail
• Able to work under pressure whilst maintaining efficiency and accuracy
• Highly organised and able to work to tight deadlines

As a minimum, you will need to have: 

• Excellent customer service and communication skills
• Experience of note taking at meetings and handling confidential information
• Competent in the use of Microsoft packages
• Experience of providing HR Administration support ideally within a shared service environment providing colleagues guidance in line with HR best practice.

About the location: The office is based at Milford House, Swindon however hybrid working is possible.

Application

Please apply online via our website https://careers.firstgroup.co.uk/brand-gwr

If you have any problems applying, please email gwrrecruitment@gwr.com

The Reward

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including:

• on-going development,
• defined benefit pension scheme with the Railways Pension Scheme,
• free rail travel across the GWR network for you and your family,
• company-sponsored health care plan,
• discounted shopping and gym membership
• employee assistance programme and much more.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. 

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/