Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious in the world.  We have some of the newest trains in the country and exciting plans to extend our services.   With more than one hundred million passenger journeys each year, we carry people to over 280 stations in the Southwest, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. 

We are transforming the way people think about train travel, empowering our team of over 6,500 people from diverse backgrounds to make it a great experience for our customers.  Together, we will revalue rail as a very special way to travel.

About the team

The Operations Resource assistant is a key part of the Train Service Delivery & Performance Directorate. The Train Service Delivery Team and Network Delivery are responsible for the operational presentation of service, train service recovery and the use of proactive operations in maintaining & improving real-time train service performance. The team communicate and work with multiple teams across the industry.

About the role

As an Operations Resource Assistant, you'll play a key role in keeping our services running smoothly in real time. You'll work collaboratively with colleagues across the Resource team in Control, Area Operations Managers, Crew Managers, Performance Teams, and local station leaders. Together, you'll help deliver the daily plan and ensure that any changes are implemented safely, efficiently, and with clear communication.

What you'll be doing?

In this dynamic, people-focused role, you will:

• Act as the main point of contact for Traincrew at London Paddington, providing clear, timely information about service changes, station updates, and crew workings.
• Work closely with AOMs, Crew Managers, Station teams, and Network Rail Operations to support strong real-time performance.
• Proactively monitor issues that may affect train service delivery and put effective plans in place to protect performance.
• Collaborate with Controllers, Station Teams, and Crew Managers to make on-the-day adjustments to the service plan in line with operational needs.
• Support the Control Centre and local teams during service disruption, following contingency plans and taking proactive action to ensure effective crew resourcing.

What you'll bring:

We're looking for someone who:

• Is an approachable, proactive team member with strong communication skills across all levels of the business.
• Can assess problems quickly and communicate solutions clearly and appropriately.
• Stays calm, adaptable, and focused during incidents or high-pressure situations.
• Can balance multiple responsibilities, prioritise effectively, and work within established processes.

What you'll need:

To be successful, you will ideally have:

• Knowledge of GWR services, routes, and onboard facilities (desirable).
• A solid understanding of resourcing processes.
• Strong organisational, prioritisation, and problem-solving skills.
• Clear and confident verbal and written communication.
• An understanding of contingency plans, the Operational Tracker, and train service recovery principles.

About the location:

The role is based at London Paddington Flagship Station. There may be a requirement to outpost on occasions to support Engineering Work.

Working Pattern: 

The role is a weekend only position, working 18.5 hours a week on Saturday and Sunday. There may be a requirement to work Bank Holidays. Initial training will carry a requirement to work Monday to Friday. 

For more information regarding the application process, please contact the Recruitment Team gwrrecruitment@gwr.com

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. 

We value our differences such as age, gender, LGBTQIA, ethnicity, religion, and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/ https://www.healthassured.org/blog/neurodiversity/

 INGWR