Driving you to First Bus Careers

At Specialist Passenger Solutions (SPS) we are dedicated to providing the perfect journey.

SPS was formed in 2016 and serves the passenger transport needs of the EDF Nuclear Project at Hinkley Point C (HPC) in Bridgwater, the largest construction project in Europe. We are the only transport provider for the thousands of people who go to the construction site daily to work or visit. We are now bringing this experience to Sizewell C in Suffolk, providing safe, reliable, and efficient transport for its workforce.

We are first and foremost a people business with our colleagues and clients at our heart. We bring together an exceptional mix of people to provide specialist passenger transport solutions, delivering excellence in all that we do.

We continue to invest in our people, our services and state-of-the-art technology as we look to improve our customers’ experiences. Our drivers undergo rigorous training focused on safety, responsibility, and customer service, ensuring those on board have an enjoyable journey.

SPS is a division of First Bus.

We are seeking an individual with strong customer service and interpersonal skills to oversee and lead the effective utilisation of SZC Park and Ride locations, ensuring all locations are fully and appropriately covered at all times. You will provide leadership to parking attendants, ensuring operations are delivered in line with enforcement processes and procedures and you will be responsible for balancing operational compliance with customer service, ensuring that the needs of customers and local residents are fully met.

Summary of benefits:

• Pension - 5% contributory pension matched by us.
• Employee Rewards scheme (retailer discounts)
• Free local bus travel & significantly reduced rail travel for you & family members
• Employee Life Cover
• 24/7 Employee Assistance Programme

Summary of role & main responsibilities

• Lead and supervise operational activities across Park & Ride sites and local towns/village
• Champion health, safety and security standards, ensuring full team compliance
• Manage staff rotas and annual leave planning to maintain effective coverage
• Resolve day-to-day operational issues, escalating key risks with proactive solutions
• Oversee the Parking Team, ensuring accurate checks, reporting, and communication of campaigns
• Maintain accurate records of car park scans, fly-parking incidents, and shift reports
• Represent the organisation at community, council, and client meetings
• Communicate key messages from weekly briefings and ensure actions are delivered by the team
• Deliver outstanding customer service and act as a role model for company values and behaviours
• Engage, support and mentor colleagues, with awareness of wellbeing and mental health
• Support travel inductions, run operational reports, and present data as required
• Mentor DRIVE Academy colleagues and support development and career progression
• Champion colleague engagement initiatives, including survey action plans
• Ensure compliance with all company policies, procedures, and reasonable management requests

 Skills & experience

Essential:

• Excellent knowledge of Microsoft Office based packages
• Management/Team Leader experience
• Customer Service background
• A flexible approach to working hours as we are a 24/7 business

Desirable:

• Knowledge of domestic and EU driving regulations

Qualifications & knowledge

Essential:

• Driving Licence

Desirable:

• L3 Team Leader qualification
• PCV licence holder
• Knowledge of the transport sector

Benefits:

• Annual pay review

• Smart health cover - our award-winning employee assistance program offers 24/7 confidential support for you and your family

• Pension – 5% contributory pension matched by us

• Employee retail discount scheme

• Free bus travel & significantly reduced rail travel for you & your family member

• Life assurance

• 24/7 Employee Assistance Programme

• Discounted Gym membership

All employees must be willing to undergo the Baseline Personnel Security Standard (BPSS) check and obtain a DBS certificate. These checks help ensure the honesty and integrity of individuals working at a Nuclear Licensed Site or with sensitive nuclear information.

SPS Bus welcomes applicants from all backgrounds and is committed to diversity and inclusion regardless of gender, race, religion, disability, sexual orientation, or age.