Planning and Resource Assistant, Hull

37 hours, Monday – Friday

Up to £29,280 per annum (depending on experience), and benefits package including free and discounted rail travel, company defined contribution pension scheme, 25 days' annual leave plus bank holidays, health cashback scheme and 50% gym paid membership fees. 

Hull Trains is proud to be one of the UK's leading open-access rail operators, running seven daily services between Hull and London King's Cross, with key local community stops at Brough, Howden, Selby, Doncaster, Retford and Grantham.

This year we'll be celebrating 25 years of quality service and not only that; we've also become a vital part of the Humber region as a transport provider, as well as a company that's deeply rooted in the communities we serve.

At Hull Trains, it's our people who set us apart. We're a local company made up of colleagues from nationwide delivering exceptional service every day. Many of our team have already progressed through the business to achieve senior roles and this is testament to the supportive, rewarding environment that we've created.

We are proud to champion equality, diversity and inclusion. Our workforce reflects this with a 55:45 ratio of female: male colleagues across the entire organisation.

We're honoured to have the highest percentage of female drivers in the UK and our ongoing efforts have been recognised with prestigious industry awards such as:

• Spotlight Rail Awards – Operator of the Year 2026
• Spotlight Rail Awards – Diversity, Equality and Inclusion Award 2026
• HR & Recruitment Team or Person – Rail Staff Awards 2025

With record-breaking passenger numbers, a cutting-edge, eco-friendly fleet and services which now exceed pre-pandemic levels, we're a company going from strength to strength and we're only just getting started.

Whether it's onboard or behind the scenes, every member of our team plays a vital role in driving our success and shaping the future of rail travel in our region. We're growing, we're thriving and we're looking for passionate people to come with us. If you're ready to be part of a progressive, award-winning team, then it's time to join Hull Trains.

Apply today to start the best journey you'll ever take…

We are recruiting for a Planning and Resource Assistant

The purpose and objectives of this role are:

The primary purpose of the role is to produce accurate and efficient traincrew rosters to agreed timescales and Terms and Conditions. The role also provides general administrative support to the Planning and Performance department.

• Produce accurate and timely train crew rosters (Drivers, Onboard Managers and Onboard Hosts) in accordance with Terms and Conditions, this includes the monitoring of fatigue and Free Day Working.
• Incorporate relevant outputs of the Weekly Planning Meeting into the traincrew rosters, including but not limited to training, briefing, assessments and medicals.
• Incorporate Short Term Planning diagrams into the traincrew roster system and communicate accordingly.
• Submit accurate weekly returns in relation to wages, overtime, and annual leave.
• Organise medical appointments.
• Administration of annual leave for traincrew (Drivers, OBM, OBH) including production of an annual Holiday Roster, processing daily leave requests/swaps, and communicating outstanding balances as appropriate throughout the year.
• General administration duties for the Planning Team, including but not limited to Daily Sheets, data for HR and Finance reporting requirements, organising hotels and taxis for all employees.

The knowledge or experience you will need:

• A good knowledge of the General Data Protection Regulations and how it relates to the role.
• A good standard of education including Mathematics and English to GCSE or equivalent.
• An excellent understanding of rostering principles, terms & conditions, and roster development.
• Excellent understanding of train crew diagramming patterns.
• Excellent understanding of fatigue and associated processes within the scope of this role.
• Good communication skills.
• A good level of computer literacy (Microsoft Office including Outlook, Word, and Excel)
• A good understanding of the core route, including all diversionary routes.
• Onboard Host training for contingency duties

At Hull Trains we are committed to encouraging equality of opportunity, diversity, and inclusion at every level in our business, and ensuring an inclusive and open working environment. 

The aim is for our workforce to be truly representative of all sections of society and our customers, to help us to better understand their needs and to deliver more creative and innovative solutions.