LOCATION – Swindon
SALARY
Be Part of a Journey Like No Other – Join GWR
At Great Western Railway, we're more than a train company - we're the proud custodians of Brunel's iconic railway, one of the most prestigious networks in the world. With over 100 million passenger journeys each year and more than 275 destinations across the South West, South Wales and London, we deliver travel experiences through some of the UK's most beautiful landscapes and top tourist spots.
We're not standing still. With a modern fleet and ambitious plans for growth, we're transforming the way people think about rail travel: relaxing, fast, efficient, friendly and fun.
Our team of 6,000+ passionate colleagues - from engineers to on-board hosts - play a vital role in this transformation. And their efforts are paying off with GWR's Customer satisfaction score of 92% - our highest in 20 years!
These results show what's possible when teamwork, pride and passion drive everything we do. We've set a new standard. Now we're looking for more great people to help us keep raising it.
Ready to join something exceptional? Discover opportunities at GWR and be part of our journey.
About the role:
Known internally as Crew Delivery Manager, this role is responsible for the critical task of ensuring train crew (drivers, guards and catering colleagues) are in the right place, at the right time across the entire GWR network.
It's a highly demanding, dynamic position that requires managing a wide range of responsibilities, including overseeing the resource desk, working closely with various teams locally and across the network and forward planning the train service. You will also be involved in implementing emergency train plans, managing service disruption and recovery whilst supporting colleagues who may need additional assistance. This role will not involve any responsibilities related to line management.
A significant aspect of this role involves extensive administrative duties. You will handle various paperwork, update schedules, communicate with crew members, and utilise specialised computer packages unique to the railway industry, such as Trust, CrewPlan, and Integrale. The role is desk-based, and once on shift, you'll take control, managing crews within your designated area on our network. This requires a high level of organisation, precision and the ability to juggle multiple tasks simultaneously.
The position is fast-paced and highly demanding, requiring resilience and the ability to remain calm under pressure. Our team plays a vital part in ensuring the timely delivery of the timetable for our customers while balancing the needs of our staff. It's a role that demands flexibility, problem-solving skills, and the ability to adapt to changing circumstances on a moment's notice.
To help determine if this role is right for you, consider the following questions:
- Are you genuinely interested in a challenging and demanding role in the rail industry?
- Have you had hands-on experience managing or overseeing day-to-day operations in a specific industry or role.
- Can you be dependable in a high-pressure environment?
- Can you communicate in a clear concise manner using the telephone?
- Are you flexible enough to meet the evolving needs of the business?
- Are you confident working alone and as part of a close-knit team?
- Can you stay calm and focused during stressful situations?
- Are you quick to think on your feet and solve problems when decisions are critical?
- Can you work shifts around the clock, including nights, weekends and holidays?
- Are you willing to learn in a fast-paced environment, understanding that initial training lasts approximately 10-12 weeks and is based on live desk experience?
- Are you committed to continuously developing your skills? This role is competency-based, with regular assessments to ensure high standards are maintained.
If you answered ‘Yes' to all these questions, then we encourage you to read on. If you responded ‘No' to some questions, please consider whether a control-based role like this aligns with your skills and strengths.
Applicants must also meet the following eligibility criteria to apply for the role of Crew Delivery Manager.
Application:
Please apply online via our website https://careers.firstgroup.co.uk/brand-gwr
If you have any problems applying, please email gwrrecruitment@gwr.com
The Reward:
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including:
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/
INGWR
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