Salary: £36,769 after training
Who are we?
GWR is the proud custodian of Brunel's railway - one of the most prestigious in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 280 stations in the South West, passing through beautiful country and some of the UK's top tourist destinations.
We are transforming the way people think about train travel, empowering our diverse team of over 6,500 people to make it a great experience for customers. Together, we will revalue rail as a very special way to travel.
What is the job?
As a Revenue Protection Inspector, you'll liaise with colleagues to deliver a world-class customer experience throughout the journey and will ensure that everyone using GWR services has a valid ticket for travel. You'll be able to adapt to new people, new places and new situations. We are proud in GWR to share a common set of values – these help us deliver for our customers, drive business growth and serve our communities across the West. Working on board our trains, you will clearly demonstrate these behaviours and attitudes.
Who else is involved?
Revenue Protection Inspectors are part of the on-board team and work with Ticket Examiners and Guards on trains, and support colleagues at stations for revenue blocks and special events.
What are the responsibilities?
What sort of person are we looking for?
You need to be enthusiastic and passionate about delivering an outstanding experience for our customers. There will be a variety of shifts, including early starts, late finishes, weekends and bank holidays so you will need to be flexible. We're looking for someone who has the confidence to have challenging conversations with customers whilst remaining calm and professional in what could be confrontational situations. You need to be able to work effectively under pressure and be comfortable in a strictly regulated environment. You need to be positive and proactive with a "can do" attitude and an enquiring mind.
What do I need for the job?
As a minimum you will need:
When will I be working?
This role will require you to work a variety of shifts which will include early starts and late finishes as well as weekends and bank holidays. Your starting and finishing times may be when public transport is not available so you must be able to get to and from the station without relying on this.
What else do I need to know?
You must live within a maximum of 60 minutes' travelling time of Redhill station.
The basic salary is £29,853 during training and this rises to £36,769 when fully productive.
You must be age18 or over to apply for this position.
This job is being advertised to fill existing vacancies and to create a talent pool ready to fill predicted future vacancies.
The Reward?
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership, and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Thank you
Sign up here to receive job alert emails for the latest vacancies across our brands.
Please note you can make multiple selections across the alert criteria.
Thank you for registering for job alerts - please keep an eye on your emails for any latest vacancies
©2024 FirstGroup plc. All Rights Reserved.
We use cookies to personalise content and to analyse our traffic. We may also share information about your use of our site with our analytics partners. You can choose which cookies you are happy to accept and change your preferences at anytime. For more information, please visit our cookies page.
These cookies are required to enable core site functionality.
These cookies allow us to analyse site usage so we can measure and improve performance.