Who are we?

First Rail is part of FirstGroup, one of the leading rail operators and one of the largest bus operators in the UK.  FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier.  FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

About the job

We are looking for a highly skilled and versatile SAP Specialist to join our dynamic team. In this role, you will manage and support key SAP modules, including FICO, AP, AR, Asset Management ensuring seamless integration and optimal performance across the organisation. You will collaborate closely with business units to understand their needs and deliver SAP solutions that drive efficiency and innovation. If you are passionate about SAP systems, thrive in a fast-paced changing environment, and enjoy solving complex challenges, we would love to hear from you!

Your main responsibilities will be:

Business Analysis and Requirements Gathering

• Collaborate closely with Rail, Bus and Group business users to understand and document business requirements.
• Identify opportunities for process improvement and optimisation within the FICO/OTC/P2P areas.
• Translate business needs into clear and concise functional specifications, ensuring alignment with global templates and standards.

SAP S/4HANA Configuration

• Work on configuring the SAP FICO, OTC and P2P modules, setting up workflows, business rules, and system parameters to match the business processes.
• Customise the system to meet the specific needs of the business.
• Ensure data integrity and accuracy through effective master data management.

Process Optimisation

• Identify and propose solutions to streamline and improve existing processes. This might involve automating manual processes, improving data flow, or simplifying transaction handling to increase efficiency.

Support SAP Systems

• Oversee and optimise SAP solution to ensure smooth and efficient operation across business function.
• Upskill internal team and shift-left support services from external supplier(s) to internal team.

System Testing and Troubleshooting

• Perform testing, resolve issues, and ensure system functionality meets performance expectations.

Documentation and Training

• Develop clear, concise documentation for SAP processes and procedures. Provide training and support to end-users, ensuring they fully understand and efficiently use SAP systems.

Cross-Functional Project Support

• Work with cross-functional teams to implement SAP projects, enhancements, and system updates that drive business success.

Technical Expertise

• Possess a strong understanding of SAP ABAP, SAP BTP and other relevant technologies.
• Develop custom reports, interfaces, and forms with support from Developers to meet  business needs while ensuring clean core strategy.
• Troubleshoot and resolve technical issues related to SAP processes, coordinating with business and suppliers as needed.
• Keep abreast of the latest SAP trends, technologies, and best practices to continually improve system capabilities and user experience.

Team Collaboration and Global Alignment

• Collaborate effectively with Internal support team, AMS partner and project team to resolve issues and ensure consistent solutions across the organisation.
• Promote knowledge sharing and best practices within the SAP community.
• Contribute to the development and maintenance of SAP templates and standards.

As a minimum, you will need to have:

• Minimum 3+ years of hands-on customising experience in SAP S/4HANA with a deep understanding of FICO, OTC, PTP and intercompany processes.
• Strong technical and troubleshooting skills, experience with implementing SAP BTP and various integration scenarios.
• Overall strong SAP background (7+ years) with experience in solution architecture and system integration.
• Experience in managing the full cycle (end-to-end) – from gathering requirements and identifying business challenges to implementing processes and ensuring they align with and support business needs.
• Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders.
• Strong analytical and problem-solving abilities.
• Ability to adapt to changing priorities and work under pressure.
• Organisation, planning, time management and prioritisation.
• Teamwork & Customer Service.
• Self-motivated, proactive and well-organised with a positive attitude.
• Determined & results orientated.
• Empathetic, with ability to understand users' perspectives and challenges
• Integrity and strong business ethics.

We all belong at First Rail FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below.  We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/