Ticket Examiner, part-time (20 hours)

Bristol temple meads

Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious in the world, with some of the newest trains in the country and exciting plans to extend our services.   With more than one hundred million passenger journeys each year, we carry people to over 280 stations in the South West, from Cornwall to Bristol, South Wales and London, passing through beautiful country and some of the UK's top tourist destinations. 

We are transforming the way people think about train travel, empowering our team to make it a great experience for our customers.  Together, we will restore the railways as a very special way to travel.

Your Role:

As a Ticket Examiner, you'll be a vital member of our onboard and station teams. Your main responsibility is ensuring all customers have valid tickets for their journeys, while creating a positive, safe, and helpful environment. You'll work alongside Conductors, Train Managers, station staff, and Revenue Protection Inspectors to support operations and uphold high service standards.

This is a role that requires adaptability, confidence, and a strong customer first attitude.

What You'll Do:

• Represent GWR as a friendly and professional presence, delivering excellent customer service and ensuring a safe journey
• Sell a wide variety of tickets, offering the most appropriate options for each customer's needs
• Check and validate tickets and railcards on board and at stations
• Support revenue protection activities, particularly during special events
• Issue Penalty Fares where necessary, in line with The Railways (Penalty Fares) Regulations 2018
• Assist customers with journey queries and disruptions, always providing helpful and accurate information
• Help maintain a safe, clean and welcoming train environment as you move through the carriages

Who We're Looking For?

We're looking for someone who is:

• Friendly, enthusiastic, and passionate about delivering great service
• Flexible and able to adapt to the changing needs of the business
• Confident in following safety rules and regulations
• Calm and professional under pressure
• Comfortable dealing with challenging situations and conversations
• Positive, proactive, and a team player

What You'll Need

• A good understanding of customer needs
• Excellent communication and interpersonal skills
• Experience in a frontline customer service role
• The ability to build strong relationships and work well with others
• Confidence and resilience in potentially confrontational situations

Location and Working Hours

• This role is based at Bristol Temple Meads station and involves primarily on train work and assisting at station revenue blocks as required
• shift pattern: 04:45 to 11:30, operating across all 7 days of the week

Additional Information

• You must live within 60 minutes travel time of the depot
• Training is full time (35 hours per week) for three weeks, regardless of part time contract hours

Salary and Benefits

• Starting salary: £13,546 pro rata during probation
• After probation: £15,594 pro rata, plus commission on ticket sales

Benefits include:

• Free GWR travel for you and your family
• Defined benefit pension scheme
• Company-sponsored private healthcare plan
• Employee Assistance Programme
• Discounts on shopping, gym memberships and more

Inclusion at GWR

At GWR, we're committed to building an inclusive and welcoming environment. We celebrate diversity in all forms, including age, gender, LGBTQIA+, ethnicity, religion, and disability, and we work actively to create equal opportunities for everyone.

If you require any adjustments during the application process due to a disability or neurodivergent condition, we encourage you to let us know. Helpful resources:

• Exceptional Individuals – Neurodiversity Support
• Health Assured – Neurodiversity Blog