Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world.  We have some of the newest trains in the country and exciting plans to extend our services.   With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. 

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers.  Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.

About the Team

As an integral part of our on-board team, you will work closely with Conductors, Train Managers, Station colleagues and Revenue Protection Inspectors. Together, you will ensure our customers enjoy a safe, seamless and world-class journey with GWR.

Key Information

• Location: Bristol Temple Meads Station
• Salary : training salary – £24,521 Passed training salary £28,218
• Hours: 10 hours per week – Saturdays only (10:00–20:00)
• Training: Full-time (35 hours per week) for three weeks
• Travel Requirement: Candidates must live within 60 minutes' travelling time of the depot

About the Role

In this customer-focused role, you will be responsible for ensuring that all passengers hold valid tickets for their journeys, while delivering excellent customer service and maintaining a safe and welcoming environment on board.

Key responsibilities include:

• Acting as an ambassador for Great Western Railway by delivering an exceptional customer experience and a safe journey for all
• Selling and inspecting tickets and railcards, ensuring customers receive the most suitable products for their needs
• Supporting revenue protection activities, including the issue of penalty fares in line with The Railways (Penalty Fares) Regulations 2018
• Providing clear, proactive customer information and assistance, particularly during periods of disruption
• Helping to maintain a clean, safe and comfortable on-board environment

About You

You will be an enthusiastic, positive and customer-focused individual who takes pride in delivering excellent service. You are confident, adaptable and able to work effectively under pressure, even when faced with challenging situations.

You will also demonstrate:

• Strong communication and interpersonal skills
• The ability to build effective relationships and work collaboratively as part of a team
• Experience in a front-line customer service environment
• The resilience and professionalism to remain calm and courteous in confrontational situations
• Flexibility to adapt to business needs

Why Join GWR?

When you join Great Western Railway, you become part of a team that is passionate about delivering outstanding service and connecting communities. You'll receive comprehensive training, opportunities for career development, and the satisfaction of making a real difference every day.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. 

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

INGWR