Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world.  We have some of the newest trains in the country and exciting plans to extend our services.   With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. 

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers.  Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.

Are You Ready to Join GWR as a Ticket Examiner?
Do you have a passion for providing excellent customer service while ensuring our passengers travel safely and confidently?
Are you confident, detail conscious, and able to handle challenging situations calmly and professionally?

If so, we have the perfect opportunity for you to join our On Board Revenue Protection team.

About the Role

As a Ticket Examiner, you will play a key part in delivering GWR's world class customer experience by ensuring passengers have valid tickets and providing assistance when required. You will work on board trains as part of a friendly and professional team, helping customers enjoy a smooth and safe journey.

You will report to the Area Revenue Protection Manager and be supported throughout your training and development.

What's in It for You?

• Salary: Training: £24,512 FTE (£14,008 pro rata for 20 hrs/week). After 6 months: £28,218 FTE (£16,138 pro rata for 20 hrs/week).
• Working Pattern: Shifts including travelling between locations
• Comprehensive Training: You will receive full training on ticketing systems, penalty fares, customer service, and safety procedures
• Excellent Benefits: Free rail travel, pension, healthcare plan, retail discounts, and more

What You Will Do

• Check tickets and provide guidance to passengers
• Deliver exceptional customer service in line with GWR standards
• Operate ticketing and retail systems confidently
• Apply penalty fares when appropriate, maintaining professionalism at all times
• Accurately record details and complete reports
• Ensure safety and security procedures are followed on board

What We Are Looking For (Minimum Criteria)

• Experience of working within a regulated industry or following guidelines
• Experience working as part of a team
• Experience in front line customer service
• Numeracy and literacy skills appropriate to the role
• Knowledge of GWR ticketing products, conditions of sale, railway timetables and fares (or willingness to learn)
• Exceptional people and communication skills
• Able to deliver a world class customer experience, particularly in confrontational situations
• Able to make appropriate decisions within the boundaries of authority and responsibility
• Detail conscious and capable of accurately recording information

Qualifications / Certifications:
No formal qualifications required — full training is provided.

What to Expect

• You will be required to travel between locations as part of your role
• A thorough training programme will set you up for success, including on board practical experience
• You may be asked to complete assessments to demonstrate competence in customer service and ticketing procedures
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• Our Commitment to Inclusion

We all belong at GWR. We are proud to celebrate diversity and provide equal opportunities for everyone, regardless of age, gender, LGBTQIA, ethnicity, religion, or disability.

We encourage flexible working and support adjustments needed for disability or neurodivergent conditions.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/