Are You Ready for a New Challenge?

Do you have a passion for delivering exceptional customer service in a fast-paced environment? Are you calm under pressure, confident in decision-making, and ready to make a difference?

Join Us as a Service Delivery Assistant (Train Dispatcher)!

We're looking for enthusiastic individuals to ensure safe, on-time train departures and provide top-notch customer support at the station. If you're a self-starter with great communication skills and a can-do attitude, this could be the perfect role for you!

What You'll Do?

• Provide outstanding customer service and assistance.
• Ensure safe and timely train dispatch.
• Provide helpful information and assistance to customers.
• Prioritise the safety of customers, colleagues, and visitors.
• Keep the station clean and secure.
• Collaborate with teams to provide real-time information during disruptions.
• Enhance customer security through your strong visibility within the station.

What We're Looking For?

• Strong team player, able to work independently.
• Excellent communication and basic numeracy skills.
• Computer literate and comfortable using apps.

Working Pattern?
You must be flexible to work shifts, including weekends and bank holidays.  Due to the nature of the shifts work involved in these roles, applicants must be 18 years of age or older to apply.

What to Expect?

• After submitting your application, you will be invited to complete a Situational Judgement Test ((recommended on a laptop/computer).
• Shortlisted candidates will be invited complete an online assessment – Train Dispatch Multi-Tasking Test (recommended on a laptop/computer).
• Successful candidates will be invited for a competency-based interview tentatively scheduled week commencing 02 March 2026
• Successful applicants will need to pass a medical assessment, including a colour vision test and drug and alcohol screening, as well as a Basic DBS check.
• Full training will be provided, including a 3-week training programme in Swindon.

Who are we?

GWR is proud to run one of the UK's most prestigious rail networks, connecting over 275 destinations from Cornwall and South Wales to London. With some of the newest trains in the country and over 100 million journeys each year, we're transforming how people experience train travel—making it faster, more relaxing, and customer-focused.

Join our diverse team of over 6,000 people and help us deliver exceptional service on every journey.

Perks & Benefits?

• Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
• Lifestyle: Costco membership, bike scheme, retail discounts.
• Financial: Pension, share-saving schemes, payroll giving.
• Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel. 

Our Commitment to Inclusion:

We all belong at GWR.  We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

🔗 Exceptional Individuals – Neurodiversity
🔗 Health Assured – Neurodiversity

GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!!