Salary: £41,652 basic + 30% flex

Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world.  We have some of the newest trains in the country and exciting plans to extend our services.   With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. 

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers.  Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.

The Train Service Delivery team, based in the Integrated Control Centre in Swindon, is responsible for the day-to-day management and delivery of the GWR service to its customers. We deliver all components that make up the service, including managing the train plan, Customer Information, area operations, and when required, train service recovery.    

About the job:  

The Train Service Manager role is responsible for ensuring that all elements of the train service are delivered as per the GWR timetable. Working with GWR colleagues in other functions as well as colleagues within Network Rail to provide the best possible journey experience for our customers. In addition to working with the Fleet Operations Controller and local fleet planners  to deliver service and maintenance requirements for our fleet. 

Your main responsibilities will be:  

• Contribute to the overall delivery of the timetable promise to customers by the most appropriate and expedient means. Initiative & innovation will be essential. Proactively monitor live train running in area of responsibility through optimum use of TRUST & mapping systems, preventing wherever possible regulation of our trains that would be detrimental to GWR business interests.  

• Be able to make effective and creative use of all resources available to the business, for example fleet, area ops managers etc in order to deliver the train service that meets our customers' needs and expectations. 

• Maintain high level of contact with Network Rail Routes and stations to influence train performance in instances where services are disrupted for any reason. 

• Ensure relevant systems are updated promptly and proactively.  

• Implement the appropriate contingency plans and service recovery plans during times of disruption.  

• Contribute to the daily company log, incorporating business issues, incidents,  service monitoring, and regulation issues. 

You'll need to be:    

• Calm under pressure 

• Able to react confidently in a rapidly changing environment 

• Able to understand impact of decisions in the medium to long term. 

• Able to influence and communicate across all levels 

• Able to follow process and procedures in line with the role's competence management system 

As a minimum, you will need to have:   

• Proven interpersonal skills and the ability to integrate into the activities of a multidisciplinary team are essential.  

• A reasonable understanding of railway operations 

• Ability to make quick but informed decisions especially in times of disruption 

• Experience finding dynamic solutions to complex problems 

• It is not necessary to have previous train service management experience, however experience in both of the following is desirable: 

• Railway Operations 

• Front-line customer roles  

Working Pattern:  

Shift Pattern – Yes 24/7  

The successful candidate will undertake training of around 3 months, comprising on the job training, classroom training, and an appreciation of the different roles within Control. For details of the competence management system against which controllers are assessed, please reference IMS-0857-01.   

For more information regarding the application process, please contact the Recruitment Team gwrrecruitment@gwr.com   

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.  

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. 

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. 

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. 

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply. 

https://exceptionalindividuals.com/neurodiversity/  

https://www.healthassured.org/blog/neurodiversity/ 

INDGWR