Looking for a role where every day is an opportunity to make someone's journey extraordinary? Weβre on the hunt for enthusiastic, customer-focused individuals to join our Customer Host Talent Pool at Great Western Railway! π
π― Why Join Us?
Be the friendly face that welcomes passengers onboard and delivers exceptional at-seat refreshment service. Represent GWR by providing outstanding customer experiences, promoting our products, and maintaining the highest standards of safety and cleanliness.
πΌ What Weβre Looking For:
βοΈ Customer Service Stars: Youβve got experience in sales or customer service and a passion for delighting customers.
βοΈ Flexible Team Players: Youβre ready to work varied shifts, including weekends and bank holidays.
βοΈ Go-Getters: Youβre sales-driven with a proactive, can-do attitude.
βοΈ Communicators Extraordinaire: Your communication skills shine.
βοΈ Close to the Action: You live within an hour of the advertised location.
β¨ Bonus Points For:
Food safety knowledge
Stock control experience
π³ What You'll Do:
Engage with passengers, promote GWR products, and deliver exceptional at-seat service.
Uphold cleanliness and safety standards to ensure a smooth and pleasant journey.
Ready to take the first step? π‘ Register your interest now and be part of the team that keeps our passengers smiling, mile after mile!
to Register click here
How do I apply for jobs at GWR? You can apply for roles via the GWR careers portal, where all our vacancies are listed including positions in train driving, customer service both on train and at stations, station management, and engineering.
Β What benefits does GWR offer? GWR offers benefits such as free rail travel, health programs, discounted Eurostar tickets, pension scheme, and opportunities for career development, bike to work, discounted gym membership and discounted/cash back shopping
Is diversity supported? Yes, GWR promotes diversity, we have a number of staff Network Groups, REACH, Aspects, Women in Rail and Ability. We also support colleagues through initiatives aimed at women and ethnic minority via programmes such as Step and Reach
What does the recruitment process involve? The process includes an online application, assessment tests, and interviews. It typically takes up to a month, with possible delays due to internal processes like training schedules, medical exams, and DBS checks.
What training and career progression opportunities are available? GWR provides training for your role, valuing a positive attitude over prior experience. Internal hiring for career progression is a common practice. Β There are many opportunities for learning and development to help you prepare for taking on a new role.Β
Are there apprenticeships? Yes, GWR offers various apprenticeship programs, Customer Services and Engineering Apprenticeship. We also have internal apprenticeship programmes such as Aspire
Is the uniform provided? Β Yes, your full uniform is provided by GWR.
Would I get paid whilst I am training?Β Yes, you are paid throughout your training. Β Some roles have a training rate and then a higher rate when you are competent.Β
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To find out about all of our roles click below
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