Join Our Team & Make a Difference!

We're looking for passionate and proactive individuals to assist our passengers, ensuring a smooth and accessible journey for all. As part of our station team, you'll provide hands-on support, including helping customers with luggage, deploying ramps for wheelchair users, and offering travel information.

What You'll Do?

✔ Deliver outstanding customer service
✔ Assist passengers, especially those with additional needs
✔ Handle luggage and deploy ramps for accessibility
✔ Maintain a visible presence and ensure a safe environment

What You Need?

✔ Experience in a customer-facing role
✔ Strong communication and teamwork skills
✔ Confidence in handling various situations
✔ Ability to use smartphone technology

Shift Pattern?

Rotating early and late shifts (06:00 – 22:30), including weekends and bank holidays.

Additional information?

Interviews for shortlisted candidates are tentatively scheduled for the week commencing 07 April 2025.

What to Expect?

• After submitting your application, you'll complete an online assessment (recommended on a laptop/computer).
• Shortlisted candidates will be invited for a competency-based interview. 
• Successful applicants will need to pass a medical assessment, including a drug and alcohol screening, as well as a Basic DBS check.
• Full training will be provided, including a 2-week training programme in Swindon.

Perks & Benefits?

• Health & Wellbeing: Health Cash Plan, health screenings, Employee Assistance Program, gym discounts.
• Lifestyle: Bike scheme, retail discounts, Costco membership.
• Financial: Pension, share-saving schemes, payroll giving.
• Travel: Free GWR travel pass, discounted tickets for friends and family, and discounts on Eurostar and European rail travel.

Our Commitment to Inclusion:

We all belong to GWR.  We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

🔗 Exceptional Individuals – Neurodiversity
🔗 Health Assured – Neurodiversity

Ready to be the face of our service and make a real impact on our customers? Apply now and take the next step in your career!

INGWR