We are looking for a friendly, reliable and customer-focused individual to join our station team across North Somerset.

Starting and finishing your shift at Bristol Temple Meads Station, you will travel to Nailsea & Backwell or Yatton stations to provide ticket sales and customer service cover where required.

Key Responsibilities?

• Deliver excellent customer service
• Sell tickets using mobile ticketing equipment
• Provide travel information and assistance
• Maintain a safe, clean, and welcoming station environment
• Complete ticket sales and cash handling accurately
• Follow safety procedures at all times

What We're Looking For?

• Strong communication and customer service skills
• Ability to work independently and as part of a team
• Good attention to detail and numerical ability
• Calm, professional, and adaptable approach
• Positive attitude and willingness to learn

Shift pattern?

Monday to Friday, 05:45 – 10:15 including Bank Holidays. Travel time between stations is included within shift hours.  Due to the shift pattern, applicants must be 18 years of age or older to apply.  

What to Expect?

• After submitting your application, you'll complete an online Situational Judgement Test (recommended on a laptop/computer).
• Shortlisted candidates will be invited for a competency-based interview.
• Successful applicants will need to pass a medical assessment, including a drug and alcohol screening, as well as a Basic DBS check.
• Full training will be provided, including a 3-week training programme in Swindon.

🚄 About GWR?

At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel.

We believe rail is more than just transport – it's a relaxing, efficient, and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special.

Perks & Benefits?

• Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
• Lifestyle: Costco membership, bike scheme, retail discounts.
• Financial: Pension, share-saving schemes, payroll giving.
• Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.

Our Commitment to Inclusion:

We all belong to GWR.  We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

🔗 Exceptional Individuals – Neurodiversity
🔗 Health Assured – Neurodiversity