Salary: £29,668 plus flexibility allowance 

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference? We are looking for enthusiastic individuals to join us as Customer Sales Advisors, where you'll confidently and impartially sell a wide range of tickets and services while exceeding customer expectations.

Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world.  We have some of the newest trains in the country and exciting plans to extend our services.   With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. 

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers.  Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.

About the job?

As an S9 based across the Stroud Valley, you will have a multifunctional role. You will confidently and impartially sell the full range of tickets and services, ensuring that customer requirements are met and exceeded, you will ensure that station activities including cleaning and customer assistance are completed safely and punctually and provide information key information across the Stroud Valley stations.

This is a General Purpose Relief role and therefore you will be expected to work shifts across four stations: Gloucester, Stonehouse, Stroud and Kemble. As a result, there is an expectation of lone working during some shifts and access to your own transport will be required to fulfil the role.

Your main responsibilities will be:

• Providing the highest level of customer service and being dedicated to customer needs
• Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner
• Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
• Carrying out routine maintenance and cleaning of ticket machines and IT equipment
• Accurately completing all accountancy and other associated documentation
• Providing information and assistance to customers
• Ensuring the safety of customers, staff, visitors and contractors is given the highest priority
• Maintaining a safe, pleasant and clean station environment, including cleaning and gritting

You'll need to be:

• Able to deliver extraordinary front line customer service
• Able to understand customer requirements and expectations
• A self-starter with a can do attitude
• Confident when decision-making
• Calm yet directive in a crisis
• Able to work to strict procedures

As a minimum you'll need to have:

• The ability to work as part of a team and independently
• Evidence of numerical ability
• Attention to detail
• Strong verbal and written communication skills

• An ability to multitask well
• Have your own transport

Additional information?

This is a General Purpose Relief position, therefore more flexibility is required. A flexibility allowance is paid as part of the role.  Interviews for shortlisted candidates are tentatively scheduled for the week commencing 25 November 2024.

Perks & Benefits?

• Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
• Lifestyle: Costco membership, bike scheme, retail discounts.
• Financial: Pension, share-saving schemes, payroll giving.

• Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel. 

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. 

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

Ready to take on an exciting role that combines customer service, teamwork, and sales? Apply today to join our South Cotswolds team!