🚉 We're Hiring – Customer Sales Advisor

Be the friendly face of the station—welcoming customers, selling tickets, and helping people travel with confidence.

✨ Key responsibilities?
✔ Deliver excellent customer service
✔ Sell tickets and services accurately and efficiently
✔ Support customers with queries and journey planning
✔ Maintain ticket machines and complete basic admin tasks

🧩 What we're looking for?
✔ Customer service experience
✔ Strong communication & attention to detail
✔ Confident, proactive, and calm under pressure
✔ Able to work independently and as part of a team

🕒 Roster?
Shifts between 07:00 – 19:00
Working across all days, including weekends & bank holidays 

Due to the shift pattern, applicants must be 18 years of age or older to apply.  

What to Expect?

• After submitting your application, you'll complete an online Situational Judgement Test (recommended on a laptop/computer).
• Shortlisted candidates will be invited for a competency-based interview.
• Successful applicants will need to pass a medical assessment, including a drug and alcohol screening, as well as a Basic DBS check.
• Full training will be provided, including a 3-week training programme in Swindon. 

🚄 About GWR?

At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel.

We believe rail is more than just transport – it's a relaxing, efficient, and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special.

Perks & Benefits?

• Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
• Lifestyle: Costco membership, bike scheme, retail discounts.
• Financial: Pension, share-saving schemes, payroll giving.
• Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel. 

Our Commitment to Inclusion:

We all belong to GWR.  We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

🔗 Exceptional Individuals – Neurodiversity
🔗 Health Assured – Neurodiversity

GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!!