GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world and with the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall to Bristol, South Wales and London, passing through beautiful country and some of the UK's top tourist destinations.
We're changing the way people think about train travel, enabling our teams to make it a great experience for our customers. Together, we will restore the railways as a very special way to travel – friendly, relaxing, fast, and efficient and fun.
As a Customer Service Apprentice at GWR, you'll train and learn, while you earn. You'll get an opportunity to experience a variety of on board and station work placements including Station Operations, Gateline, Customer Host, Ticket Office and Revenue Protection where you'll gain real customer service skills. You will have lots of opportunity to learn from our experienced colleagues and our academic partners.
Who are you?
You'll enjoy working with people, both customers and colleagues, have great communication and team working skills. You'll bring with you your enthusiasm to learn and a commitment to broadening your knowledge and understanding.
Essentially, you must be over 16 years of age, live within one hour of your chosen location, and have GCSEs (or equivalent level 1 qualification (or predicted) results) in Maths and English.
Our scheme offers vocational training, development sessions, team building events and on-the-job training. You'll get the opportunity to attain a Passenger Transport Level 2 qualification.
You'll also undertake the Duke of Edinburgh Business Gold Award. To achieve the Award isn't a competition or about being first – it's about setting personal challenges and pushing personal boundaries.
GWR is a place where you can truly be your unique self, thrive and be part of an awesome family.
As an Apprentice, you will be contracted to work 35 hours per week. Shifts will start no earlier than 07:00 hours and finish no later than 20:00 hours. You must be able to get to your base location under your own steam by 07:00 hours should public transport not be available. The working week is Monday through Saturday, with a rest day and study day during this period. During periods of training, overnight stays may be required.
The apprenticeship scheme starts on 17th March 2025 and is for 18 months.
The recruitment process will involve:
The salary details are as follows:
For successful candidates who are under 18 at the start of the Apprentice scheme, the rate is £6.40 per hour. After week 43 and successful completion of a probation period, this will increase to a minimum of £8.60 per hour. Should you turn 18 years of age whilst on the scheme, your salary will be uplifted to the Real Living Wage of £12.00 per hour.
For successful candidates who are Over 18 at the start of the Apprentice Scheme, the rate is £12.00 per hour
The Reward:
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
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