Salary up to £40,000 dependant on skills and experience

About the job?

We are looking for a Retail Audit Manager who will be responsible for the management of our GWR Retail Audit programme of Ticket Offices and On-Board Depots, plus review of Audit Controls at third-party selling locations.

Reporting to the Head of Controls and Compliance, you will be responsible for management of internal (retail based) fraud monitoring and prevention, plus liaison with Police and other bodies for provision of evidence and information trails.

Your main responsibilities will be?

• Management of the GWR Retail Audit programme including requirement to complete location-based reviews periodically at Ticket Offices, On-Board depots (Train Service Support Offices etc) and Third Parties
• Creation and review of control and exception reports to analyse retail transactions on a routine and risk basis, utilising primary reporting tool LENNON Tableau, plus other industry and Rail Delivery Group data mining tools
• Attendance at Retail Forums, representing GWR Finance in an authoritative and advisory capacity for Audit controls
• Maintaining a strong fraud prevention strategy via the monitoring of GWR (and other selling agents) transactions, managing follow-up investigations and putting suitable mitigations in place to prevent further issues
• Attendance at Fraud prevention forums
• Audit of Ticketing and Settlement Controls at GWR, review of controls, with sign-off of Annual Letter of Assurance to Rail Delivery Group
• Themed audit reviews of retail-based activities, both internal GWR and at third parties i.e. Contact Centre
• Work collaboratively with Head of Controls and Compliance, Swindon Retail Accounts and the wider Finance Team, assisting where required, introducing efficiencies where appropriate
• Providing assistance to Head of Controls and Compliance with completion of SoX (Sarbanes Oxley) Audit reviews, and other ad hoc requests where required
• Liaison with external bodies (Police, Department for Transport, Rail Delivery Group, First Group, National Audit Office etc) where required, to provide assistance and support, and evidence, for investigations. 

You will need to:

• Have a strong knowledge of internal controls and have recently worked within an audit function
• Have strong written and report writing skills, being able to clearly document issues, findings, and mitigations effectively
• Be able to document controls, deficiencies and areas of non-compliance, and make recommendations to both improve controls and make them more efficient
• Work with the owner of GWR's corporate risk register to confirm and evaluate the key controls over our most important risks
• Have good communications skills to facilitate the provision of clear guidance for the implementation of the controls and to describe the evidence/actions required to be captured to prove the controls have been executed
• Have a good understanding of GWR's retail sales and accounting environment, including any associated fraud risks
• Be a champion for data driven analysis to facilitate identification of control anomalies
• Enjoy being part of a wider Finance team and have the motivation to manage your workload effectively and efficiently. 

About the location:

The role is based at Milford House in Swindon with frequent travel, and overnight stays, to other GWR/Third-Party locations expected as required.

Working Pattern?

A 37-hour work week with normal office hours being Monday to Friday from 08:30 to 16:30.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. 

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

INGWR