Are You Ready for a New Challenge?

Are you passionate about delivering excellent customer service in a fast-paced environment? Do you have strong communication skills and a solid understanding of basic math? Are you a team player with a positive attitude who can stay calm under pressure and resolve challenges confidently?

If so, we have the perfect opportunity for you!

Join Us as a Gateline Assistant!

We're looking for Gateline Assistants to be the friendly face at the station, assisting passengers and ensuring smooth fare collection. In this rewarding role, you'll help create a positive experience for every customer.

What You'll Do?

• Provide exceptional customer service at ticket barriers.
• Operate and manage automatic ticket gates.
• Check and issue tickets, helping customers without valid fares.
• Maintain a clean, safe, and organized gateline area.
• Sell tickets using a mobile machine when needed.

Working Pattern?

We're currently building a talent pool for both full-time and part-time roles.  You must be flexible to work shifts, including weekends and bank holidays.

Full-time positions involve working 35 hours per week on a rotating shift pattern of 05:30–14:30 or 14:30–23:00, including weekends and bank holidays. Part-time roles offer 15 hours per week, Monday to Friday, with shift options of either 07:00–10:00 or 16:00–19:00.

Additional information?

Interviews for shortlisted candidates are tentatively scheduled for the week commencing 19 May 2025.

Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world.  We have some of the newest trains in the country and exciting plans to extend our services.   With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. 

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers.  Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.

• Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
• Lifestyle: Costco membership, bike scheme, retail discounts.
• Financial: Pension, share-saving schemes, payroll giving.
• Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.

What to Expect?

• After submitting your application, you'll complete an online assessment (recommended on a laptop/computer).
• Shortlisted candidates will be invited for a competency-based interview. 
• Successful applicants will need to pass a medical assessment, including a drug and alcohol screening, as well as a Basic DBS check.
• Full training will be provided, including a 3-week training programme in Swindon.

Our Commitment to Inclusion:

We all belong to GWR.  We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

🔗 Exceptional Individuals – Neurodiversity
🔗 Health Assured – Neurodiversity