Who we are:

GWR is the proud custodian of Brunel's railway - one of the most prestigious in the world.  We have some of the newest trains in the country and exciting plans to extend our services.   With over one hundred million passenger journeys each year, we carry people to over 275 stations in the Southwest, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. 

We are transforming the way people think about train travel, empowering our team of over 6,000 people from diverse backgrounds to make it a great experience for our customers.  Together, we will revalue rail as a very special way to travel, giving customers a warm welcome and outstanding service.

About the team

This role will be part of the Administration team at Bristol, reporting directly to the OBS Management team you will be part of the Administration team and the day-to-day administration tasks supporting the local Management team, helping to support the Lead Hosts, Train Managers and Drivers whilst also working alongside the 3 other administrators in the Bristol office.

About the job

The role within on board services team will be varied, you will be working within the busy administration offices on platform 5/7 at Bristol Temple Meads.  Ensure our front-line colleagues are supporting within their roles and able to access the equipment they need to successfully carry out their roles.  All this whilst ensure you follow the strict GDPR guidelines by keeping a clean safe office.

What you'll be doing

• Ordering and maintaining the crew equipment and uniform
• Printing and mail dropping information for colleagues
• Ensure GDPR is maintained within office location
• Posting on notice boards important information
• Filing and maintenance of crew records on Paper vision
• Attend confidential meetings within the GWR network and note/ minute take
• Reporting of information to other departments through various systems
• Take notes and messages for the OBS Managers in their absence
• Problem solve and solution find for colleagues

 As a minimum to apply for this role you'll need to have:

• Confident at using MS Word, Excel and Office
• Use of ordering systems
• Experience in taking minutes and Notes within confidential meetings
• Experience of working in an office environment
• Must always demonstrate an ability to work under extreme pressure whilst maintaining a professional Can-Do attitude.
• A problem solver with a positive and cheerful outlook
• Professional approach with attention to detail and high level of personal presentation.

What is the reward?

 As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.  Your uniform is provided.

 About the location:

Based at Bristol Temple Meads Station, all applicants must live no longer than 1 hour from the depot.  

This role will have the following work pattern, 25 hours per week on a 2-week rota

Week 1: 13:30 until 18:30 - Monday, Tuesday, Thursday & Friday

Week 2: 13:30 until 18:30 - Tuesday, Wednesday, Friday & Saturday 

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. 

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/