Talent Pool – Part-Time Onboard Host, Hull

We are currently inviting applications for Part-Time Onboard Host roles to join our Talent Pool where applications are held on file for a maximum of six-months; during this time, you may be contacted when full-time or part-time vacancies arise.

17.5 hours (part-time is weekend work), pro rata salary £12,372.30 and benefits package including free and discounted rail travel, company pension scheme, 13 days' annual leave plus pro rata bank holidays, health cashback scheme and 50% gym paid membership fees. 

Hull Trains is an open-access operator running seven daily services to London King's Cross from Hull, Brough, Howden, Selby, Doncaster, Retford and Grantham.

Now in our 24th year of operation, we are an institution in the Humber region with a commitment to both our customers and the local community.

Our colleagues are what set us apart: Local people, working for a local company, providing first-class services to the local community. They love working for Hull Trains, and this is evidenced by our high retention levels and our passion for promoting career progression. We have countless examples of people who have progressed through our ranks and now hold senior positions within the business. 

We are dedicated to equality and diversity, with a workforce made up of 50% male and 50% female colleagues, and the highest percentage of female Drivers in the country.  In September 2024 we were awarded the prestigious Great Place to Work Award at the National Rail Awards for our commitment to our people and achieving outstanding engagement scores of 84%; furthermore we were awarded the Top Employer of the Year Award at the 2023 Women in Rail Awards for our commitment to equality and diversity.

Hull Trains was the first rail operator in Great Britain where journey levels exceeded pre-pandemic levels. We now provide more passenger services on larger trains than ever before and are transporting record numbers of passengers on board. Our Paragon fleet is also one of the most modern and environmentally friendly on the UK's rail network.

We are a company that is on the up! A proud local employer with a team of onboard and head office colleagues, who are not only committed to delivering excellent customer service but also dedicated to the city of Hull and the surrounding communities.  

We're excited to be planning our future with further growth; a future which you could be a part of…

Would you like to join our journey? 

We are recruiting for Part-Time Onboard Hosts for our Talent Pool to fill future vacancies

The purpose and objectives of this role are:

• Comply with the Hull Trains Food Safety Policy.
• Maintain a hygienic working area within the Food Safety Policy and HACCP guidelines, holding responsibility for all goods, stock rotation and to alert management of any discrepancies or poor practices.
• Maximise catering revenue through proactive selling on-board.
• Undertake direct hospitality and customer service duties on board as directed by the Onboard Manager & Onboard Experience Manager.
• Offer all customers an exceptional food and beverage service, both in First Class & Standard in line with the company's specification.
• Meet sales targets.
• Ensure that all paperwork is completed correctly in line with the company's standard requirements, relating to on board stock control, food hygiene and financial.
• All stock control issues including rotation, storage and top up ordering.
• All prescribed cleaning duties are undertaken in the course of your shift.
• Offer assistance to all other Hull Trains departments during times of disruption to ensure that customer service and operational excellence is maintained at all times.
• Undertake full meet & greet duties at all stations and in line with Hull Trains standards.
• To ensure that all marketing material required on board are requested and delivered to services in a timely manner.
• To ensure wastage is minimised through stock rotation and control.
• To ensure that sufficient stock levels, both ambient and perishable are maintained to provide 100% stock levels to all train services.
• Accurately record all issues made from the Service Centre using the Stock Management system.
• Protect the company and customer's assets, this includes wastage by being vigilant and reporting any suspicious situations to your Line Manager.
• Carry out stock counts as required and enter results accurately into the stock systems.
• To work closely with all members of the Hull Trains team to ensure that we have the highest standards possible on our services and that we work within a safe environment.

The knowledge or experience you will need:

• Able to follow a set 7-day roster with a variety of early to late shifts, including overnight lodgings in London. This differs slightly for part-time colleagues, but rosters will include early and late shifts and weekend working.
• Customer service experience within a sales background.
• Cash handling and card payment experience.
• Excellent communication skills to engage with customers and colleagues.
• Level 2 Food Safety and Hygiene Certificate, or food safety experience (desirable).
• Stock handling experience (desirable).
• Stock control and ordering experience (desirable).
• Comprehensive standard of education.
• An energetic and enthusiastic approach to problem solving and teamwork.
• NVQ Level 2, Customer Services or equivalent or be actively working towards it, (desirable).
• Knowledge of the General Data Protection Regulations for dealing with customer sensitive data.

At Hull Trains we are committed to encouraging equality of opportunity, diversity, and inclusion at every level in our business, and ensuring an inclusive and open working environment. 

The aim is for our workforce to be truly representative of all sections of society and our customers, to help us to better understand their needs and to deliver more creative and innovative solutions.