Operation Resource Assistant - Weekend only position 18.5 hours

22k per annum

Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world.  We have some of the newest trains in the country and exciting plans to extend our services.   With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the Southwest, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. 

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers.  Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, and friendly.

About the team?
The Operations Resource assistant is a key part of the Train Service Delivery & Performance Directorate. The Train Service Delivery Team and Network Delivery are responsible for the operational presentation of service, train service recovery and the use of proactive operations in maintaining & improving real-time train service performance. The team communicate and work with multiple teams across the industry.

About the job?
The Operations Resource Assistant role focuses on the real-time operational delivery & crew delivery of our service. As part of this role, you will work closely with members of the resource team in Control, Area Operations Managers, Crew Managers & Performance Teams as well as other local station management to ensure that GWR delivers the daily plan and where variances to the plan are required, they are appropriately planned and implemented.

Your main responsibilities will be:

• Main point of contact for Traincrew at London Paddington, providing Crew with information to change in the train service, station, and Crew workings.
• Collaborative working with the AOMs, Crew Manager, Stations, and Network Rail Operations to deliver the best possible real-time train service performance.

• Proactively monitor issues with the potential to affect real-time train service delivery and implement suitable plans to protect performance.

• Liaison between Controllers, Stations Teams, Crew Managers to identify and implement on-the-day changes to the local train service plan to meet operational and industry requirements.

• Assist the Control Centre and local teams in the delivery of service recovery during disruption, following agreed contingencies and proactive action on local matters for effective crew resourcing.

You will need to be: 

• Proactive visible colleague, who is an excellent communicator across the business and industry.
• The ability to manage problems efficiently and communicate resolutions through appropriate channels.
• Flexible and adapt to incidents. Remaining calm and focused under pressure.
• Multitask responsibilities, prioritise workloads and work within procedures and processes.

As a minimum, you will need to have:

• An excellent knowledge of GWR services, routes, and onboard services.
• A firm understanding of resourcing processes.
• Excellent organisational, prioritisation and problem-solving skills.
• A good standard of verbal and written communication.
• Good understanding of contingency plans, Operational Tracker, and train service recovery process.

About the location?

The role is based at London Paddington Flagship Station. There may be a requirement to outpost on occasions to support Engineering Work.

Working Pattern?

The role is a weekend only position, working 18.5 hours a week on Saturday and Sunday. There may be a requirement to work Bank Holidays. Initial training will carry a requirement to work Monday to Friday.

The Reward?
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping, and an employee assistance programme.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. 

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/