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Receptionist

026987

London, United Kingdom

Permanent - Full Time

Closing on: Nov 27 2024

FirstGroup Corporate Centre

Who are we?

FirstGroup is the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

Main Purpose

To provide a first-class reception service to all guests, while maintaining the overall appearance of the Front of House.

Main Duties

Maintain the overall appearance of the Front of House ensuring a clean and professional workspace
Answer main office phone line and directing calls as required in a prompt and professional manner
PAC access control - Ensuring all new staff are issued with staff access passes Issue security passes to employees, following the correct registration and security procedures
Recording and handing out day passes to visitors – ensure guests are signed in and hosts have been notified
Change temperature across the office as and when required via BMS - landlords system -
Audit Un-accompanied guest passes twice a week
Arrange milk deliveries on a weekly basis
Order and replenish stationery in the post room
Receipt and distribution of incoming mail
Acting as overall administrator for Condeco room booking system
Order stationery and sundries including business cards, headed paper, printer paper and toner
Action POs when required
Maintain incident log and Wellness room keys
Book couriers for Group employees when necessary
Oversee housekeeper to assist with delivery of items and organisation within office rooms

Working Requirement

Required to be present in office 5 days a week (25 hours per week)

Company Responsibilities

To comply with all Be Safe policies and support new initiatives
Replenish all first aid boxes
Advise safety information to external visitors and FirstGroup employees that are not based at The Point
Give new employees tour of 8th floor

Skills, Experience and Qualifications

Customer service skills
Ability to work well with others
To be thorough and pay attention to detail
Administration skills
Patience and the ability to remain calm in stressful situations
The ability to accept criticism and work well under pressure
Sensitivity and understanding
Excellent verbal communication skills
To be able to use a computer and the main software packages competently

Performance Measures

Time management
Responding to emails and queries in a timely manner
Professionalism when greeting visitors and speaking with colleagues

FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

Apply now

Thank you

Apply now!

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