Salary £43,485

Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world.  We have some of the newest trains in the country and exciting plans to extend our services.   With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. 

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers.  Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.

About the team?

You will be working for the Revenue Recovery Department. The team is highly successful and is industry leading in the way it identifies areas for continuous improvement in the delivery of our Revenue Protection and Anti-Fraud functions. The work includes internal performance reporting that is relied upon by several cross functional management teams, and detailed data analysis which is used to identify areas where our revenue is at risk from fare evasion and fraud.

About the job?

The purpose of the role is to lead the Revenue Protection Data Standards and Fraud Analysis team, ensuring the delivery of visual dashboards and KPIs which measure the performance of over 1,400 individuals across multiple teams in the on-board and stations functions. This information is used to drive individual and team performance, in addition to guiding business decisions. The role holder will also use the results of externally performed ticketless travel surveys to identify areas for future analysis.

You will also ensure that the data and other sources of intelligence are used to help us proactively drive the counter fraud function.

Your main responsibilities will be: 

• Lead | engage in key data-led short-term and long-term Revenue Protection projects
• Engage with management to fulfil urgent data requests with short turn-around times
• Take ownership of the Revenue Protection & Revenue Recovery datasets, identifying areas for continuous improvement.
• Manage the roles of both the Revenue Protection & Fraud Analysts, ensuring KPIs are set and achieved.
• Write reports for distribution to senior management regarding ticketless travel and revenue protection performance.
• Work with the management team within the Revenue Recovery Department to develop periodic datasets for performance monitoring.
• Manage transition of the Department into the world of AI | Machine Learning
• Coaching | Managing a team of 2 Analysts
• Engage in making key decisions involving External I.T. Vendors

You'll need to be:

• Able to work on your own and as part of a team delivering personal and department objectives.
• A good communicator with fantastic two-way communication skills, confident with your knowledge, who can work with colleagues at all levels.
• Able to identify anomalies in datasets and ensure accuracy when preparing reports and checking work of others.
• Able to build strong relationships both with internal and external stakeholders.
• Willing to share your knowledge to help develop others within the team, whilst identifying areas to develop yourself.
• Someone who has a desire to make improvements to existing systems and processes, be ready to lead by example and set high standards. 

As a minimum you will need to have experience in:

• The Power BI Suite including but not limited to: Power BI Desktop | Power Query | Power Automate | Dataflows, etc
• Data modelling, data design and data structure for enterprise reporting & performance monitoring
• SQL to query and manage databases within Snowflake
• Power query & Data Analysis Expressions (DAX)
• Power BI service to manage access Controls | Row-Level Security | Workspace Management; etc.
• The Ability to connect and integrate various data sources
• Troubleshooting and problem solving
• Building Compelling Corporate Reports | Visuals using Power BI And/or MS Excel
• A keen interest in revenue protection, and knowledge of team structures is desirable
• Some understanding of AI & Machine Learning. An understanding of Slowly Changing Dimension Type 2 principles
• Not essential, but nice to have, knowledge of the GWR branding guidelines to ensure that reports that are distributed are correctly branded

About the location?  

This role can be remote, hybrid or on-site depending on how you work best. The team is based in Vastern House, Reading. You need to be able to travel to Reading occasionally and there may be a need to travel to other parts of the GWR network from time to time. 

Working pattern 

Full time, 37 hours per week. If you need flexibility away from the traditional 9-5 working pattern, we can discuss how this can be accommodated. 

Additional information:

We are seeking a skilled operative who possesses a positive attitude and a can-do approach. We would love to meet applicants from diverse backgrounds, so get in touch and tell us about your strengths and what you could bring to the role.

The Reward:

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. 

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/