Join Our Team as a Train Dispatcher and Ticket Seller!!

Are you customer-focused and looking for a dynamic role in the railway industry? As a Train Dispatcher and Ticket Seller, you'll play a key role in ensuring smooth station operations, from train dispatch and ticket sales to providing real-time travel information and maintaining a safe, clean environment. This role involves regular lone working, offering autonomy and responsibility. 

What We're Looking For?

• Passion for customer service and strong communication skills
• Ability to work independently and as part of a team
• Confident decision-making and attention to detail
• Ability to handle numerical tasks and documentation 

Working pattern?
18 hours per week, 10:00 – 16:00 shifts
Week 1: Thursday, Friday, Saturday
Week 2: Monday, Tuesday, Wednesday
(Rotating pattern, includes weekends and bank holidays)

Due to the nature of the role, applicants must be 18 years of age or older to apply.  

What to Expect?

• After submitting your application, you'll complete an online Situational Judgement Test (recommended on a laptop/computer).
• Shortlisted candidates will be invited complete an online assessment – Train Dispatch Multi-Tasking Test (recommended on a laptop/computer).
• Candidate who pass this stage will be invited for a competency-based interview.
• Successful applicants will need to pass a medical assessment, including a colour vision test and drug and alcohol screening, as well as a Basic DBS check.
• Full training will be provided, including a 3-week training programme in Swindon. 

🚄 About GWR?

At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel.

We believe rail is more than just transport – it's a relaxing, efficient, and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special.

Perks & Benefits?

• Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
• Lifestyle: Costco membership, bike scheme, retail discounts.
• Financial: Pension, share-saving schemes, payroll giving.
• Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel. 

Our Commitment to Inclusion:

We all belong to GWR.  We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

🔗 Exceptional Individuals – Neurodiversity
🔗 Health Assured – Neurodiversity

 GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!!