Join Our Team as a Train Dispatcher and Ticket Seller!!

Location: Primarily Westbury, with occasional regional work within the Wiltshire & Dorset area.
Shift-based role: Includes weekends and bank holidays (Earliest start: 05:30 | Latest finish: 00:45)

Are you customer-focused and looking for a dynamic role in the railway industry? As a Train Dispatcher and Ticket Seller, you'll play a key role in ensuring smooth station operations, from train dispatch and ticket sales to providing real-time travel information and maintaining a safe, clean environment. This role involves regular lone working, offering autonomy and responsibility.

What We're Looking For:

• Passion for customer service and strong communication skills
• Ability to work independently and as part of a team
• Confident decision-making and attention to detail
• Ability to handle numerical tasks and documentation

Additional information?

This is a talent pool vacancy aimed at filling upcoming opportunities.  Interviews for shortlisted candidates are tentatively scheduled for the week commencing 05/05/2025.

What to Expect?

• After submitting your application, you will need to complete an online Customer Service SJT.
• Shortlisted candidates will be invited complete an online assessment – Train Dispatch Multi-Tasking Test (recommended on a laptop/computer).
• Successful candidates will be invited for a competency-based interview. 
• Successful applicants will need to pass a medical assessment, including a colour vision test and drug and alcohol screening, as well as a Basic DBS check.
• Full training will be provided, including a 3-week training programme in Swindon.

Perks & Benefits?

• Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
• Lifestyle: Costco membership, bike scheme, retail discounts.
• Financial: Pension, share-saving schemes, payroll giving.
• Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.

Our Commitment to Inclusion:

We all belong to GWR.  We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

🔗 Exceptional Individuals – Neurodiversity
🔗 Health Assured – Neurodiversity

Apply today and start your journey in the railway industry!

INGWR