Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world.  We have some of the newest trains in the country and exciting plans to extend our services.   With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. 

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers.  Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.

Join Our Team & Make a Difference!

We're looking for passionate and proactive individuals to assist our passengers, ensuring a smooth and accessible journey for all. As part of our station team, you'll provide hands-on support, including helping customers with luggage, deploying ramps for wheelchair users, and offering travel information.

What You'll Do?

✔ Deliver outstanding customer service
✔ Assist passengers, especially those with additional needs
✔ Handle luggage and deploy ramps for accessibility
✔ Maintain a visible presence and ensure a safe environment

What You Need?

✔ Experience in a customer-facing role
✔ Strong communication and teamwork skills
✔ Confidence in handling various situations
✔ Ability to use smartphone technology

✔Able to carry out the physical aspects of the role

Shift Pattern?

Working on a rota basis between 06:30 and 22:30, with shifts of approximately 4 hours per day, Monday to Saturday. This role includes regular weekend and bank holiday working.  Due to the nature of the shifts work involved in these roles, applicants must be 18 years of age or older to apply.

Additional information?

This is a talent pool vacancy aimed at filling upcoming opportunities.

What to Expect?

• After submitting your application, you'll complete an online assessment (recommended on a laptop/computer).
• Shortlisted candidates will be invited for a competency-based interview tentatively scheduled week commencing 11 May 2026. 
• Successful applicants will need to pass a medical assessment, including a drug and alcohol screening, as well as a Basic DBS check.
• Full training will be provided, including a 2-week training programme in Swindon.

Perks & Benefits?

• Health & Wellbeing: Health Cash Plan, health screenings, Employee Assistance Program, gym discounts.
• Lifestyle: Bike scheme, retail discounts, Costco membership.
• Financial: Pension, share-saving schemes, payroll giving.
• Travel: Free GWR travel pass, discounted tickets for friends and family, and discounts on Eurostar and European rail travel.

Our Commitment to Inclusion:

We all belong to GWR.  We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

🔗 Exceptional Individuals – Neurodiversity
🔗 Health Assured – Neurodiversity

Ready to be the face of our service and make a real impact on our customers? Apply now and take the next step in your career!

GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!!