Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference? We are looking for enthusiastic individuals to join us as Customer Sales Advisors, where you'll confidently and impartially sell a wide range of tickets and services while exceeding customer expectations.

Key Responsibilities?

• Deliver top-tier customer service.
• Sell tickets and services professionally and efficiently.
• Maintain ticket machines and complete accountancy tasks.
• Assist customers with boarding and alighting trains when required, ensuring a safe and positive customer experience.
• Assist customers with luggage when required, ensuring a safe and positive customer experience, including the safe deployment of ramps.
• During periods of cold weather, grit station platforms and access areas in preparation for the first train service to help maintain a safe environment for customers and colleagues.

What You Need?

• Strong customer service skills.
• A proactive attitude and confidence in decision-making.
• Attention to detail and good numerical ability.
• Ability to work independently and as part of a team.

Why Join Us?

• Work in a supportive and dynamic environment where customer satisfaction is at the heart of everything we do.
• Enjoy opportunities for growth and development while utilizing your problem-solving and people skills.
• Become a key part of a team that values your contribution and empowers you to shine.

Working Hours?

This full-time role requires shift work, including weekends and bank holidays. You'll be contracted to 35 hours per week, with a combination of early and late shifts between the hours of 04:45 – 20:20 (Mon – Sat), 07:50 – 16:40 (Sun).  Due to the nature of the shifts work involved in these roles, applicants must be 18 years of age or older to apply.

What to Expect?

• Once you've submitted your application, you'll be invited to complete an online Situational Judgement Test (recommended on a laptop or computer).
• If successful, you'll be invited to attend a competency-based interview, which is tentatively scheduled for the week commencing 13 July 2026.
• Successful applicants will need to pass a medical assessment (including drug and alcohol screening) and complete a Basic DBS check.
• Comprehensive training will be provided, including a three-week training programme in Swindon to equip you with the skills and knowledge you'll need for the role.

 🚄 About GWR?

At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales, and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel.

We believe rail is more than just transport – it's a relaxing, efficient, and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special.

Perks & Benefits?

• Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
• Lifestyle: Costco membership, bike scheme, retail discounts.
• Financial: Pension, share-saving schemes, payroll giving, electric vehicle salary sacrifice scheme.
• Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar and European rail travel.

Our Commitment to Inclusion?

We all belong to GWR.  We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

🔗 Exceptional Individuals – Neurodiversity
🔗 Health Assured – Neurodiversity

GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!!