Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious in the world.  We have some of the newest trains in the country and exciting plans to extend our services and open new stations.   With more than one hundred million passenger journeys each year, we carry people to over 280 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. 

We are transforming the way people think about train travel, empowering our team of 7,000 diverse people to make it a great experience for our customers.  Together, we will revalue rail as a very special way to travel – sustainable, fast, efficient and friendly.

About the job:

The role provides essential day-to-day support to the Guards and Drivers teams based at Plymouth and has a wide variety of responsibilities.

Your main responsibilities will be:

• to be a constant presence in the traincrew depot, responding to queries and requests
• the ordering and distribution of kit, uniform and stock
• ensuring that diagrams, links, alterations notices and operational notices are correctly posted
• arranging periodic and ad hoc medicals
• to raise faults/Form As when necessary
• to support local record keeping and processes
• to take minutes/notes at meetings, hearings and investigations
• to assist with tablet and phone troubleshooting
• audit compliance 

You'll need to be:

• highly organised with the ability to prioritise your workload
• detail conscious
• adaptable and flexible in your approach
• able to establish relationships with colleagues and stakeholders at all levels
• IT literate.

As a minimum you'll need to have:

• previous administrative experience
• the ability to maintain confidentiality
• a good level of competence in Microsoft applications
• the ability to cope with interruptions and remain calm, friendly and helpful when under pressure.
• Experience of minutes/notes taking

About the location:

The role is based at Plymouth.

What else do I need to know? 

This role is 35 hours per week.

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership, and an employee assistance programme.

The basic rate of pay is £34,618 per annum. 

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. 

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.  We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/