About Us

First London Cableway, a FirstGroup subsidiary, operates the London Cable Car for Transport for London which connects the Royal Docks with the Greenwich Peninsula. The cable car opened in 2012, as the first and only urban cable car in the UK, providing a unique way of travelling across the River Thames and the opportunity to experience incredible views. Our team of colleagues not only help up to 2,500 customers per hour to travel but also offer an exciting experience to include children's activities, historical displays, a VR experience, and teddy-bear making workshops. In addition, there is a café and gift shop based on the south side of the Thames for our customers to enjoy. With special events ran throughout the year, and the option to private hire the mezzanine level of the Cable Car Experience, the London Cable Car provides an exciting experience for all. The London Cable Car provides accessible step-free access, to ensure the exciting experience can be enjoyed by all wishing to travel.

About the job

Lead and manage all aspects of Health, Safety, Quality and Management Systems across the London Cable Car operation. Act as the subject matter expert for health and safety compliance, quality assurance, risk management, auditing and continuous improvement. Lead the maintenance and development of the business's ISO management systems, ensuring compliance with ISO 45001, ISO 9001 and ISO 27001, whilst supporting the organisation's environmental management objectives under ISO 14001 and asset management under ISO 55001. Produce and present periodic performance reports, strategic plans and improvement programmes to the General Manager, First Rail stakeholders and TfL, ensuring the highest standards of safety, compliance and operational excellence are maintained.

Your main responsibilities will be:

• Lead the Health, Safety, Quality and Systems function for London Cable Car, ensuring compliance with all statutory, regulatory and company requirements.

• Develop, implement and maintain the site's Health, Safety and Quality Management Systems.

• Act as the management representative and lead for ISO 45001 (Occupational Health & Safety), ISO 9001 (Quality Management) and ISO 27001 (Information Security Management).

• Support the continued development and maintenance of ISO 14001 (Environmental Management System).

• Plan, coordinate and manage all internal and external ISO audits, surveillance visits and certification activities.

• Develop annual Health, Safety, Quality and Systems strategies, objectives and improvement plans aligned with business goals.

• Produce monthly, quarterly and annual performance reports for the General Manager, First Rail and TfL, analysing trends and recommending improvement actions.

• Lead incident reporting, investigation and root cause analysis processes, ensuring corrective and preventative actions are effectively implemented and monitored.

• Maintain the corporate risk register and oversee risk assessment processes across all operational activities.

• Provide professional advice and guidance to managers and colleagues on health, safety, quality and regulatory compliance matters.

• Monitor changes to legislation and industry best practice, ensuring compliance arrangements remain current and effective

• Conduct workplace inspections, audits and assurance activities to verify compliance and identify improvement opportunities.

• Lead contractor assurance processes and monitor contractor compliance with site standards and statutory requirements.

• Develop and deliver health, safety and quality training, awareness campaigns and communication initiatives.

• Support the management of emergency preparedness, business continuity and incident response arrangements.

• Manage document control processes and ensure all controlled documentation remains accurate, current and compliant.

• Monitor key performance indicators and develop action plans to improve safety performance, quality standards and management system effectiveness.

• Promote a positive safety culture and continuous improvement mindset throughout the business.

• Build and maintain effective relationships with TfL, regulatory bodies, contractors, certification bodies and other key stakeholders.

• Support business projects, operational changes and new initiatives by undertaking risk assessments and providing compliance guidance.

• Undertake any additional duties as required by the General Manager in line with the needs of the business

As a minimum, you will need to have:

• NEBOSH General Certificate (NEBOSH Diploma desired)

• IOSH Membership (TechIOSH or above preferred)

• Proven experience in a Health and Safety, Quality, Environment Management Role.

• Experience Managing ISO management systems.

• Experience planning and leading internal and external audits.

• Experience undertaking incident investigations and root cause analysis.

• Strong knowledge of UK health and safety legislation and compliance requirements. Experience developing management reports, KPI dashboards and improvement plans

Desirable:

• NEBOSH Diploma or equivalent.

• CMIOSH Status

• Lead Auditor qualification in ISO 45001, ISO 9001, ISO 14001 or ISO 27001.

• Experience managing ISO 27001 Information Security Management Systems.

• Experience supporting ISO 55001 Environmental Management Systems.

• Experience within transport, infrastructure, engineering, visitor attractions or other safety-critical environments.

• Project management qualification or experience leading business improvement programmes.

About the location

London Cable Car, North Greenwich.

Working pattern

Part-time position requiring 16 hours per week, spread across four working days

We all belong at First London Cableway. FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below.  We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

Your benefits

Competitive Pay & Generous Holidays
Travel Offers
Discounts & Offers
Health & Wellbeing
Employee Assistance Programme
Pension Plans
Employee Share Plans