Are You Ready for a New Challenge?

Do you have a passion for delivering exceptional customer service in a fast-paced environment? Are you calm under pressure, confident in decision-making, and ready to make a difference?

Join Us as a Service Delivery Assistant (Train Dispatcher)!

We're looking for enthusiastic individuals to ensure safe, on-time train departures and provide top-notch customer support at the station. If you're a self-starter with great communication skills and a can-do attitude, this could be the perfect role for you!

What You'll Do?

• Provide outstanding customer service and assistance.
• Ensure safe and timely train dispatch.
• Provide helpful information and assistance to customers.
• Prioritize the safety of customers, colleagues, and visitors.
• Keep the station clean and secure.
• Collaborate with teams to provide real-time information during disruptions.
• Enhance customer security through your strong visibility within the station.

What We're Looking For?

• Strong team player, able to work independently.
• Excellent communication and basic numeracy skills.
• Computer literate and comfortable using apps.

Working Pattern?
You must be flexible to work shifts, including weekends and bank holidays. Shifts are generally early and late turns, typically 06:00–14:00 and 14:00–22:00. The role offers a mix of 2–4 rostered shifts per week.

Additional information?

This is a talent pool vacancy aimed at filling upcoming part time opportunities.  Due to the nature of the role, applicants must be 18 years of age or older to apply.

What to Expect?

• After submitting your application, you'll be invited to complete an online Situational Judgement Test (recommended on a laptop or computer).
• If shortlisted candidates will be invited complete an online assessment – Train Dispatch Multi-Tasking Test (recommended on a laptop/computer).
• If successful, candidates will be invited for a competency-based interview.
• Successful applicants will need to pass a medical assessment, including a colour vision test and drug and alcohol screening and complete a Basic DBS check.
• Full training will be provided, including a 3-week training programme in Swindon.

🚄 About GWR?

At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales, and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel.

We believe rail is more than just transport – it's a relaxing, efficient, and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special.

Perks & Benefits?

• Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
• Lifestyle: Costco membership, bike scheme, retail discounts.
• Financial: Pension, share-saving schemes, payroll giving, electric vehicle salary sacrifice scheme.
• Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar and European rail travel.

Our Commitment to Inclusion:

We all belong to GWR.  We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

🔗 Exceptional Individuals – Neurodiversity
🔗 Health Assured – Neurodiversity

Ready to take the next step in your career? Apply today and become a vital part of our team, helping us deliver excellence every day!

INGWR