Who are we

First Rail London (FRL) is the train operating company responsible for running the London Overground network under a concession agreement with Transport for London (TfL). The concession began in May 2026.

First Rail London is part of FirstGroup, one of the leading rail operators and one of the largest bus operators in the UK.  FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier.  FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

About the job

As part of the fleet train care team, carry out train cleaning duties on T&RS, to laid down specification in a safe, efficient and cost-effective manner whilst constantly seeking to improve service quality. Undertake supervisory responsibilities as required

Work to all T&RS engineering, occupational health & safety, loss control and quality standards, schedules and practises.

Meeting rising quality, safety and efficiency targets. Adopting a systematic approach to all activities within the guidelines of relevant procedures, templates and company policies.

Your main responsibilities will be:

• Undertake supervisory assistant duties which are reasonably practical to role and location of work.
• Ensure that all faults and acts of vandalism are recorded to the appropriate person and where possible seats and furnishings are replaced.
• Ensuring safe and punctual train dispatch of FRL train services if required and subject to appropriate training and competencies.
• Supervise all out based cleaning activities and arrangements for sites; also assist in cleaning roles of Traincare level 1 and 2 posts as required.
• Assist in ensuring continuous development of train cleaning standards, materials, practices and principles in line with statutory and safety standards.
• Monitor performance levels and ensure that all work complies with company quality standards. (reporting to Train Presentation Managers)
• Be conversant with all local procedures and methods used within local depot / out based location to which attached.
• Provide cover as designated on a volunteer basis for Train Presentation Manager posts if required.
• A non-exhaustive list of job responsibilities is available in the train care conditions of service.
• Traincare level 3 grades shall undertake a Supervisory Charge hand role and assist the Train Presentation Manager in an assistant role.

As a minimum, you will need to have:

Essential

• Experience of managing or supervising a team of people
• Experience in working within a team
• Basic written & verbal communication skills
• Practical experience in cleaning techniques and procedures
• Safety conscious within the work place

Desirable

• COSHH / HASAW  basic certification
• Experience in an environment for cleaning of vehicles
• Environmental awareness training
• Security awareness (how to deal with suspect packages)
• Basic IT skills
• Knowledge of statutory health and safety requirements including COSHH (Control of substances hazardous to health)
• Full UK Driving Licence

About the location

Chingford Depot

The Reward

• Free Travel for you and a nominated person at your address on TfL Network - this alone is worth a potential total of £5,200 per annum
• 75% discount off season tickets and leisure travel on other Train Operating Companies
• Discounts on European rail services after 1 year of service
• First Xclusives – a benefits portal offering a wide range of benefits and discounts
• Employee Assistance Programme - 24hr helpline, covering a multitude of subjects

We all belong at First Rail London. FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below.  We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/