Our team is made up of skilled professionals who keep everything running smoothly.
Safety and efficiency are at the heart of what we do, and we’re incredibly proud of the team that keeps our services at their best. Whether it’s repairing faults or maintaining our trains, our engineers are the backbone of our operation.
Our team comprises dedicated professionals, including Gate Line Assistants, Customer Ambassadors, Customer Hosts, Ticket Officers, Revenue Protection Inspectors, Guards, and many more. (We’d list them all, but we don’t want to keep you here all day!)
Want to know what it’s really like? Hear from our insiders as they share their experiences. Every role plays a vital part in ensuring passenger safety and comfort, whether at our stations, onboard our trains, or even after they reach their destination.
Ready to be part of something bigger?
We’re proud of all the awards our apprenticeship programmes have received.
During all our programmes, we encourage continuous learning and development. Apprentices work in key areas of GWR; helping to deliver excellent service to our customers.
Head Office
At GWR, we’re more than a railway, we’re a community that invests in your growth, wellbeing, and future.
We offer ongoing training and development to help you achieve your goals and make a real impact in your career.
Our HQ teams include:
Safety & Security
HR & Occupational Health
Procurement, Finance & IT
Projects & Business Assurance
Our train drivers are the backbone of GWR, keeping our services running safely, on time, and smoothly.
From delivering excellent customer service to following strict safety procedures, our drivers make every journey reliable and enjoyable for our passengers.
Travel Benefits
Free Leisure Travel - Enjoy complimentary leisure travel on GWR Services for you and your eligible family members.
Rail Staff Leisure Card - Receive 75% off leisure travel tickets with other Train Operating Companies.
European Travel Discounts - After one year's service, access savings on European train journeys, including Eurostar.
We’re proud to offer a range of supportive policies, including:
Menopause, Ramadan, and Trans Inclusion guidance
Maternity, paternity, and adoption leave
Marriage, foster, and baby loss leave
IVF and family support policies
Railway Pension Scheme (RPS)
Shopping Discounts Platform
Retirement Seminars
Payroll Giving
Charity Matched Funding
Railway Benefit Fund
Employee Assistance Programme
Health Cash Plan
Access to Virtual GP Service
Cycle Benefit Scheme
Discounted Annual Gym Memberships
GWR Care Team & Railway Mission
Health Screening
