Your Journey Starts Here With GWR

Every year, over 100 million journeys are made with us, connecting people to 275 stations across the South West, South Wales, the Cotswolds, and London. From the coasts of Cornwall to the heart of the capital, we don’t just move customers from A to B we’re part of the moments that matter.

But GWR is more than trains and timetables. We’re rooted in the communities we serve, investing in projects that make a real difference. Because when our towns and cities thrive, so do we.

Here, no two careers look the same. With opportunities across every department, we welcome people from all walks of life – whether you’re just starting out, looking to retrain, or already driving the future of rail. At GWR, passion has a place to grow, careers are built to last, and every role makes a difference.

Most importantly, we want you to feel at home here. We’re building a workplace where everyone can be themselves, shine, and succeed. And don’t just take our word for it, in our latest Our Voice survey, 89% of our colleagues said they’d recommend GWR as a fantastic place to work.

So, if you’re looking for more than just a job, join us. Together, we’ll keep the Great Western moving.

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ENGINEERING

Engineering

Our team is made up of skilled professionals who keep everything running smoothly.

Safety and efficiency are at the heart of what we do, and we’re incredibly proud of the team that keeps our services at their best. Whether it’s repairing faults or maintaining our trains, our engineers are the backbone of our operation.

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CUSTOMER SERVICES

Customer Services

Our team comprises dedicated professionals, including Gate Line Assistants, Customer Ambassadors, Customer Hosts, Ticket Officers, Revenue Protection Inspectors, Guards, and many more. (We’d list them all, but we don’t want to keep you here all day!)

Want to know what it’s really like? Hear from our insiders as they share their experiences. Every role plays a vital part in ensuring passenger safety and comfort, whether at our stations, onboard our trains, or even after they reach their destination.

Ready to be part of something bigger?

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DRIVERS

We’re recruiting Train Drivers across our network from London and the Thames Valley to South Wales and the South West. Whether you're starting out or already qualified, you'll be part of a railway family committed to excellence, safety, and customer experience.

Our Guiding Principles

Committed to our customers

We keep our customers at the heart of everything we do

Dedicated to safety

Always front of mind, safety is our way of life

Supportive of each other

We trust each other to deliver and work to help one another succeed

Accountable for performance

Every decision matters, we do the right thing to achieve our goals

Setting the highest standards

We want to be the best, continually seeking a better way to do things

What Matters To You, Matters To Us

That's why we offer our colleagues competitive benefits to help make their every day that little bit easier

Feeling Good

Cash back with Health Shield, cycle-to-work, gym discounts, flu shots, occupational health and counselling, legal and financial advice, and more through our employee assistance programme.

Minimise Money Worries

Unparalleled railway pension scheme, save and buy as you earn, charity matched funding, donate to charity tax-free, retirement seminars, travel insurance and the railway benefit fund.

Roaming and Exploring

Enjoy free travel on all GWR services for you, a partner and any children, 75% off other rail providers for leisure travel, discounts on family & friends tickets, and European travel services, including the Eurostar.

Look After The Pennies

Access discounts on sports and fitness products, enjoy Costco perks, shop and save via First Xclusives, get deals on Europcar & Marriott stays, maintain your vehicle with Motest, Halfords & Bridgestone tyres and enjoy O2 Open discounts.

Great Western Railway Benefits

Who doesn't love free travel once you've joined Great Western Railway? You can travel for free on our services across the network. Plus, you'll also get 75% off all other train operators, known as TOCs.

Minimise Money Worries

Unparalleled railway pension scheme, save and buy as you earn, charity matched funding, donate to charity tax-free, retirement seminars, travel insurance and the railway benefit fund.

Roaming and Exploring

Look After The Pennies

FAQs

You can apply by visiting our GWR Careers page. Have a browse through the open roles, create an account, and submit your application online. Don’t forget to attach a tailored CV and cover letter that showcases your skills!

Not at all! Many roles at GWR don’t require prior railway experience. While specialised positions like train driving may prefer specific skills, we provide training for entry-level and customer service roles. Experience in areas like customer service, teamwork, and safety is often more important.

Psychometric tests: For reasoning and situational judgment.

Assessment days: These could include role plays and group activities to see how you work with others.

Train driver assessments: Focused on reaction times, concentration, and mechanical understanding.

An SJT presents workplace scenarios to understand how you’d handle them. To prepare, think about GWR’s values (hint: safety, teamwork, and top-notch customer service). Practising sample questions online can also be a big help.

There are loads of online practice resources to help with psychometric tests – focus on areas like numerical reasoning, verbal reasoning, and mechanical comprehension if it’s a technical role.

it depends on the role. Positions like train driving or other safety-critical roles might take a bit longer due to extra assessments. Don’t worry – we’ll keep you informed every step of the way.

Yes, we’ll keep you updated on your progress. If you don’t make it through a stage, you’ll get feedback or a notification via email.

nterviews can be face-to-face or virtual, depending on the role. Expect competency-based questions and discussions about your experience and motivation for joining GWR.

Pro tip: prepare examples that show off your customer service, teamwork, and problem-solving skills.

Smart casual is the way to go, whether your interview is in person or online. First impressions matter!

Yes, a clean licence is usually a must for train driver roles as it reflects your reliability and commitment to safety.

Yes, certain roles, like train drivers, require you to be at least 21 (safety regulations and all that). But there’s no upper age limit as long as you meet the health and safety standards.

Yes, this is part of the process for all roles. It includes a general health check, vision and hearing tests, and drug and alcohol screening.

Of course! You can reapply for GWR roles after six months. Take the time to work on any feedback we’ve given, and come back stronger.

We love candidates with great communication skills, a focus on customer service, teamwork, a strong safety mindset, and the ability to solve problems under pressure.

Loads! We provide thorough training for most roles, especially operational and customer-facing positions. You’ll also have mentorship, safety training, and plenty of professional development opportunities to help you thrive.

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